11-30-2017 04:20 AM
Total first time user with a Go Pro - bought a cheaper style camera before realising the you get what you pay for... So I now have a new Go Pro Hero 6 which has great useability and image quality. Great! However major issue with the app. Here goes (after 3 reinstalls):
Lets Get Started
Connect to a camera
Hero 6 Black
First Time Install
Turn on Hero 6
(Camera states 'connected')
Phone states 'connected'
Camera image and model no appears on phone screen
I tap the camera and the wheel appears
Nothing happens until an error connecting message comes up on the phone screen
We could not connect to your camera. Please retry
I've tried it on 5ghz, 2.5ghz, Ive forgotten the wifi and bluetooth connections, Ive wiped the connections on the camera and stil nothing.
I'm about to try on an old Iphone but even if that works its really not ideal!
11-30-2017 07:27 AM
This is something that I have flagged to our App Team. In the meantime give this a try:
1. On camera, go to Connections > Wi-Fi Band > choose 2.4 GHz
2. On phone's wifi settings, forget the camera's AP. Then manually re-connect to it and enter the password.
3. Launch the GoPro app.
This was able to help some of our other users!
11-30-2017 11:09 AM
I can get the app to connect about 50% of the time. But in order to do so, I have to reset everything on the camera and phone in terms of connection's. This involves resetting connections on camera, forgetting WiFi AP and Bluetooth on phone. Force stopping and clearing all data for go pro app. Then manually adding WiFi details into phone and going thru the whole setup process from scratch.
It is a maaaaajor headache.
Please look into this Go Pro team!