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Sightseer
Posts: 1
Accepted Solution

Go Pro Hero 6 Water Damage

Hello,

 

I recently purchased the Go Pro Hero 6 in November when it was just released for $499, unfortunately while on a trip to Greece it was damaged due to a water leak. I have used it before in water and never had an issue, until now. I am very disappointed, I paid full price for it and it cannot be fixed. I will be moving to Vietnam soon and would really love to have my GoPro with me as I take on this new travel adventure. Is there any way I can get a replacement or a reasonable discount to purchase a new one? Thank you for your time and consideration.

 

Lucia Espinoza


Accepted Solutions
Highlighted
GoPro
Posts: 10,065

Re: Go Pro Hero 6 Water Damage

 

Hi @boldboost2688

 

I am sorry to hear about what happened with your camera. While water damaged cameras are usually not covered by the standard warranty, we still want to look into what happened.

Please coordinate with our Support Team regarding this. They are available via phone or chat. https://gopro.com/help/ContactUs

As each incident is treated uniquely, they may ask you for pictures of the camera and/or mount that was used and other additional information to help us determine what we can do to extend our help.

 

Thanks!

Ej

 

 

View solution in original post


All Replies
Highlighted
GoPro
Posts: 10,065

Re: Go Pro Hero 6 Water Damage

 

Hi @boldboost2688

 

I am sorry to hear about what happened with your camera. While water damaged cameras are usually not covered by the standard warranty, we still want to look into what happened.

Please coordinate with our Support Team regarding this. They are available via phone or chat. https://gopro.com/help/ContactUs

As each incident is treated uniquely, they may ask you for pictures of the camera and/or mount that was used and other additional information to help us determine what we can do to extend our help.

 

Thanks!

Ej