09-29-2018 12:46 AM
I purchased my Go Pro Hero 6 Black in mid April 2018, and have loved using it ever since.
However a week ago my go pro would not turn on, and i figured it was just flat. However after trying all the following
-Charging go pro for 5+ hours
- Removing Battery and SD card, and trying a hard reset
- Trying to power the go pro via an external power source (powerpoint, powerbank and laptop)
- Trying a working battery from another go pro
- Formating the SD card.
I am still having no luck in powering up my go pro. The only sign of it still trying to work is when i insert the SD card, the red led's flash once.
Has anyone else had this problem? And if so, what steps did you take to fix it?
Go Pro live chat is always busy, and i've tried to call twice now and gave up after 60minute wait time.
09-29-2018 11:55 AM
Thank you for your efforts in isolating the issue @rockyhero51688
Kindly try this: Take the battery out of the camera, then plug the camera directly to a wall adapter. See if the camera will turn on.
If it does, the issue could be the battery connectors on the unit itself.
If it does not power on, test it with a different cable.
Let us know how it goes.
You may also contact our Support Team to move forward with this concern.
Please take note of their opening hours listed here: https://gopro.com/help/ContactUs
10-02-2018 01:13 PM
Thank you for the update, @rockyhero51688. Since the issue is still not resolved, the next path forward is to engage our Support team for further assistance. You can call or initiate a chat conversation with them through https://gopro.com/help/ContactUs . You may refer them to this thread so they will have an idea as to what have you tried out so far. Thanks!