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Tourist
Posts: 1
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Go Pro Hero 5 Session won't turn on

My go pro hero 5 session is 8 months old and I've had nothing but problems since I bought it.  And now, about two months ago, the unit does not turn on at all.  Yes, I made sure the battery was charged, the unit was even hot to the touch.  Yes, I tried different SD cards just in case they affected the boot-up, and yes I tried resetting and rebooting procedures.  But now when trying to turn the unit on I get no lights, no messages, nothing.

 

I've had a horrible time trying to get in touch with customer service.  The chat line never works, I send in Facebook questions and don't receive answers, I call the customer service line and hang-up after being on hold for hours straight, and even my inquiries to the CEO go unanswered.  And even a BBB complaint doesn't end up with a response.  

 

Please provide me an RMA number so I may return this defective unit.


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GoPro
Posts: 3,924

Re: Go Pro Hero 5 Session won't turn on


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Sightseer
Posts: 3

Re: Go Pro Hero 5 Session won't turn on

Its same happen to my session 5 also
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GoPro
Posts: 3,924

Re: Go Pro Hero 5 Session won't turn on