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Sightseer
Posts: 1
Accepted Solution

Go Pro Hero 5 Black touch screen won't turn on after update, is black

I have an almost 1 year old go pro used maybe 5- 6 times turned it on today it worked did an update now the screen is black and takes videos but no screen so i cant connect to wifi or blutooth or control the functions ,, dowloaded and re istalled manually and still not working.

 

plan to see if its still under warranty, since its either just 1 year or 1 year and a few days,,,, any suggestioomns incase warranty expired and gopro softwared update ruined it?


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GoPro Community Manager
Posts: 7,038

Re: Go Pro Hero 5 Black touch screen won't turn on after update, is black

@redbeach15056 - For this issue, you'll want to contact our Support team directly. They can be reached at https://gopro.com/help/ContactUs.

 

Thanks,
Jeff

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Highlighted
GoPro Community Manager
Posts: 7,038

Re: Go Pro Hero 5 Black touch screen won't turn on after update, is black

@redbeach15056 - For this issue, you'll want to contact our Support team directly. They can be reached at https://gopro.com/help/ContactUs.

 

Thanks,
Jeff