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Tourist
Posts: 1

Go Pro Hero 5 Black not turning on ‼️

Hi, I'm from the Philippines. I have a Go Pro Hero 5 Black. I purchased it last April 8, 2017 (with a 1-year warranty) at Automatic Centre Tutuban (Manila, Philippines) under the name of my mother, Rosalie Mangalindan. We went on a pool with about 6 feet or less and took pictures (no underwater photos). We were able to took the pictures and viewed them using the GoPro itself. After an hour, when I checked again to see the photos, the device didn't turned on. I removed the battery and SD card immediately. The battery got moist and wet inside. To which I discovered that there's a water leaked on the front lens. I tried to dry out my camera for a few days, and it's still not turning on. I know I made sure to kept my camera's doors closed completely, still knowing that it is also made for underwater uses. I didn't even submerged it for too long nor within 10 feet. I hope Go Pro can do something about this and replace the device because it is still covered by warranty. More power. Thank you & God bless!
GoPro
Posts: 9,708

Re: Go Pro Hero 5 Black not turning on ‼️

Hi @irahmangalindan

 

Sorry to hear about your camera. As our standard warranty states; This warranty does not apply to products damaged by misuse, accident, or normal wear and tear.

That being said, we still want to assist you. We would like to gather additional information regarding what happened and look for solutions to help you out as best as we can.

 

Please reach us out via phone or chat. https://gopro.com/help/ContactUs

 

 

Thanks!

EJ