Ask a Question
GoPro Support Hub Find a solution. Share a solution. Ask a question. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-61886%22%20slang%3D%22en-US%22%3EGo%20Pro%20Hero%205%20Black%20Usb%20type%20c%20port%20went%20bad%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-61886%22%20slang%3D%22en-US%22%3E%3CP%3EMy%20gopro%20hero%205's%20usb%20type%20c%20port%20seems%20to%20have%20gone%20bad.%20When%20I%20plug%20in%20the%20cable%20the%20port%20is%20very%20loose%20and%20can%20shake%20freely.%20The%26nbsp%3Bgopro%20can%20no%20longer%20transfer%20data%20or%20charge.%20It%20seems%20like%20it%20was%20a%20bit%20loose%20from%20the%20factory%20but%20it%20kept%20getting%20worse.%20Does%20anyone%20have%20any%20advice%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-61886%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO5%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-61889%22%20slang%3D%22en-US%22%3ERe%3A%20Go%20Pro%20Hero%205%20Black%20Usb%20type%20c%20port%20went%20bad%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-61889%22%20slang%3D%22en-US%22%3E%3CP%3EHave%20you%20another%20cable%20to%20try%2C%20to%20rule%20that%20out%3F%20%26nbsp%3BIf%20it%20is%20the%20camera's%20board%20then%20you%20should%20contact%20gopro%20%26nbsp%3Boffice%20and%20deal%20with%20Customer%20%26nbsp%3Bservice%20phone%20numberss%20are%20on%20thedesktop%20website%20always%20o%20nthe%20bottom%2C%20for%20the%20Region%20you're%20in%3F%20%26nbsp%3B%20%26nbsp%3BRather%20start%20%26nbsp%3Bforcing%20%26nbsp%3Bor%20breaking%20the%20type%20C%20cable%20or%20port%2C%20it%20may%20be%20best%20to%20transfer%20via%20a%20card%20reader%2C%20but%20the%20battery%20on%20the%20otehr%20hand%20will%20have%20to%20be%20cahrged%20via%20cable%20or%20%26nbsp%3Bexternal%20charger%3F%20%26nbsp%3Bsorry%20to%20hear%20bout%20your%20issues%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Sightseer
Posts: 1

Go Pro Hero 5 Black Usb type c port went bad

My gopro hero 5's usb type c port seems to have gone bad. When I plug in the cable the port is very loose and can shake freely. The gopro can no longer transfer data or charge. It seems like it was a bit loose from the factory but it kept getting worse. Does anyone have any advice?

Highlighted
Adventurer
Posts: 8,748

Re: Go Pro Hero 5 Black Usb type c port went bad

Have you another cable to try, to rule that out?  If it is the camera's board then you should contact gopro  office and deal with Customer  service phone numberss are on thedesktop website always o nthe bottom, for the Region you're in?    Rather start  forcing  or breaking the type C cable or port, it may be best to transfer via a card reader, but the battery on the otehr hand will have to be cahrged via cable or  external charger?  sorry to hear bout your issues