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Tourist
Posts: 2

Go Pro Hero 5 Black - Red flashing light and won't stay turned on

My new GoPro Hero 5 Black (bought in January) won't work. I have bought a new SD card that fits the specifications. Have downloaded the update files to this SD card and inserted as suggested in other threads. It will sometimes: turn on flash red lights and beep, then turn itself off; say SD card error; turn itself off; disable the menu buttons etc.

I am under the impression I have a faulty product. I am off on holiday in 2 weeks and would love to have this sorted beforehand.

Nomad
Posts: 279

Re: Go Pro Hero 5 Black - Red flashing light and won't stay turned on

Which SD card are you using? Which version of firmware? I had this problem for a while but then it went away when I upgraded to version 2.something.

Tourist
Posts: 2

Re: Go Pro Hero 5 Black - Red flashing light and won't stay turned on

I have the SanDisk extreme plus for action cameras. The camera sometimes works but as I said not all features are running smoothly. I have the latest updates as well.

Tourist
Posts: 6

Re: Go Pro Hero 5 Black - Red flashing light and won't stay turned on

Tried everything. GoPro should realy give us an answer. I only bought this camera because of the RAW images. Now I can´t use them.

Tourist
Posts: 6

Re: Go Pro Hero 5 Black - Red flashing light and won't stay turned on

[ Edited ]

By the way, I am using GoPro Fusion...

GoPro
Posts: 8,320

Re: Go Pro Hero 5 Black - Red flashing light and won't stay turned on

Hello @royalboost11244

 

Thank you for reaching out. This thread is for HERO5 Black camera. It seems that you may have posted other details and have done steps as recommended probably in another thread? Anyhow, may I know what seems to be the issue with your Fusion camera? More details would give us a better understanding of what is going on. Alternatively, you can get in touch with our Support team for a more personalized and immediate assistance. You can connect with them here

 

Best regards, 
Marius

Tourist
Posts: 6

Re: Go Pro Hero 5 Black - Red flashing light and won't stay turned on

I have the same problem as users of Hero5. The RAW images are much better than the jpeg images, but you can´t use them: the GOPRO Fusion Studio does not recognize RAW files. And if you adjust the RAW files and safe them as jpeg, GOPRO Fusion Studio won´t recognize the jpegs. 

GoPro
Posts: 10,603

Re: Go Pro Hero 5 Black - Red flashing light and won't stay turned on

 

Hi @royalboost11244

 

 

Please refer to the solution listed on this thread: https://community.gopro.com/t5/Cameras/Stitching-Fusion-RAW-image-files-HOW/td-p/83515/page/10

 

Let us know how it goes.

 

 

Regards,

Ej