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%3CLINGO-SUB%20id%3D%22lingo-sub-272918%22%20slang%3D%22en-US%22%3EGo%20Pro%20Hero%203%2B%20Actualization%20Problem%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-272918%22%20slang%3D%22en-US%22%3E%3CP%3EI'm%20trying%20to%20reset%20the%20password%20of%20my%20gopro%20by%20actualizating%20the%20camera%2C%20but%20once%20I%20have%20to%20enter%20the%20serial%20number%2C%20the%20website%20doesn%C2%B4t%20allow%20me%20to%20continue.%20I%20checked%20the%20number%20and%20try%20many%20times%20and%20nothing%20happens.%26nbsp%3B%3C%2FP%3E%3CP%3ECould%20you%20help%20please%3F%26nbsp%3B%3C%2FP%3E%3CP%3EThank%20you%20in%20advance%20for%20your%20time.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-272918%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO3%2B%20Silver%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E
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Sightseer
Posts: 1

Go Pro Hero 3+ Actualization Problem

I'm trying to reset the password of my gopro by actualizating the camera, but once I have to enter the serial number, the website doesn´t allow me to continue. I checked the number and try many times and nothing happens. 

Could you help please? 

Thank you in advance for your time. 

 

GoPro
Posts: 3,505

Re: Go Pro Hero 3+ Actualization Problem

 

Hi @bluerange03436,

 

Please make sure that you are on HERO3+ Update page and not on the HERO3.

https://gopro.com/update/hero3_plus

 

If you can give the first 4 characters of your camera we can verify it. 

 

 

Thanks,

-Jay