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Sightseer
Posts: 1

Go Pro Hero 3+ Actualization Problem

I'm trying to reset the password of my gopro by actualizating the camera, but once I have to enter the serial number, the website doesn´t allow me to continue. I checked the number and try many times and nothing happens. 

Could you help please? 

Thank you in advance for your time. 

 

GoPro
Posts: 2,931

Re: Go Pro Hero 3+ Actualization Problem

 

Hi @bluerange03436,

 

Please make sure that you are on HERO3+ Update page and not on the HERO3.

https://gopro.com/update/hero3_plus

 

If you can give the first 4 characters of your camera we can verify it. 

 

 

Thanks,

-Jay