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Sightseer
Posts: 1
Accepted Solution

Go Pro Hero 2018 wont charge and wont turn on

My hero 2018 after 1 month of using wont turn on or even charge. I tried following charging the gopro without the body but still im hopeless the device wont turn on. Please help im having this problem 1 month now.

Accepted Solutions
GoPro
Posts: 7,862

Re: Go Pro Hero 2018 wont charge and wont turn on

Hello @hardystar54416

 

Sorry to hear about the trouble with the camera. If you have already gone through the troubleshooting steps here, and the camera does not power on when connected directly to a power source, the next path forward is to connect with our Support team. They will be able to walk you through the next steps to get the issue resolved. You can call or initiate a chat with the team through https://gopro.com/help/ContactUs

 

Thanks, 
Marius

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All Replies
GoPro
Posts: 7,862

Re: Go Pro Hero 2018 wont charge and wont turn on

Hello @hardystar54416

 

Sorry to hear about the trouble with the camera. If you have already gone through the troubleshooting steps here, and the camera does not power on when connected directly to a power source, the next path forward is to connect with our Support team. They will be able to walk you through the next steps to get the issue resolved. You can call or initiate a chat with the team through https://gopro.com/help/ContactUs

 

Thanks, 
Marius