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Tourist
Posts: 1
Accepted Solution

Go Pro Here 5 Problem

Good Day!

I used my Go pro for Water Activities in Cebu. After using it my go pro gets too hot and I get panic. I rest it first. I experience it before that my GoPro gets hot and after I rest it, it will be ok. The next day my GoPro can't turn it on. I tried charging it for about 30 minutes hoping that it will be ok and I can turn it on but there's no changes. 1 week after I tried it charging it again, then one of my friend advise me to pull out the battery and try other battery but my go pro cant turn it on again.

Hope to get feedbacks with you. Or if ever how can I claim for the warranty for this.

Thank You

Accepted Solutions
GoPro
Posts: 3,924

Re: Go Pro Here 5 Problem

Hi @kristelj57818,

 

I am sorry to hear about the issues with that camera. In order to look at warranty options you will need to get in touch with our Support Team directly!

 

https://gopro.com/help/ContactUs

 

Cheers,

Ryan

 

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All Replies
GoPro
Posts: 3,924

Re: Go Pro Here 5 Problem

Hi @kristelj57818,

 

I am sorry to hear about the issues with that camera. In order to look at warranty options you will need to get in touch with our Support Team directly!

 

https://gopro.com/help/ContactUs

 

Cheers,

Ryan