11-19-2017 06:18 PM
Good day Go Pro Support. my girlfriend bought an Hero 5 Black last january 2017, since i got the unit, i used it everytime i travel and visit places and it was really good, when im on the beach, i dont use a diving case or a water proof case because Go Pro HERO 5 black is design and the specs is already water proof, that why im really confident to used it even without a water proof case, but unfortunately, last week, i used it in the beach for surfing, but afterwards ive notice a water marks inside the front screen of my Hero 5, i felt nervous about it because, the specs is that it can be used underwater but how come that water leaked inside my Go Pro, so when i came back to the hotel,i turn it off, i clean and wipe it with dry cloth then i remove the battery let the lid open for air dry for 2 hours, then when i try to tun it on, unfortunately it never turn it on since then. i try to put it in a dececator so the the water inside will be removed, and the water marks infront of the screen totally removed but it cannot turn it on. So please, i really love that Go Pro because it is a gift from my girlfriend and that was my first action cam. Im a litle upset because of what happen, now i cannot used it in my travels. kindly help me out PLEASE...
11-21-2017 01:19 PM