05-25-2019 03:58 PM
Hello @daringexpe5006. The S10+ is not among the list of Fusion-Supported devices on this list as it has not been fully tested yet. Although this is the case, some users have already confirmed that they are able to pair their S10 with Fusion through the GoPro App (see above posts).
But what happens though? Do you already have the latest GoPro App installed on your S10 phone? Are you getting any particular error message when you try to pair the camera and your phone? Does your phone detect the Fusion at all? See if clearing cache on the App settings on your phone will help. We would love to hear back from you. Thanks!
06-16-2019 02:35 PM
My s10+ sees my Fusion then when I choose connect I get this message. Same camera worked with my s7 that I had before recently upgrading to the s10 plus.
I have already tried uninstalling and reinstalling the app on my phone and nothing has changed.
06-16-2019 03:53 PM
S10+ is not yet on the list of devices supported by Fusion. It may or may not work completely. Others though (see posts above) have been able to successfully connect their Fusion to S10+.
Try this. Instead of choosing Fusion on the list of cameras, choose HERO7 Black or HERO6 Black instead and see if the connection pushes through. You may also clear cache on your phones app settings. Just clear cache, do not clear data. Clearing data will remove all data on the GoPro App.
We do not recommend uninstalling and re-installing the app as this would delete all information - account details, photos, videos - in the app. If you have to do it though, make sure that you have already saved all your media on your phone's local photo application or gallery.
Let us know what you find out doing the suggested steps. We hope to hear back from you.
06-17-2019 05:08 AM
I just tried pairing by selecting hero7 in the app, saying "yes" to the question of if this was first time pairing this camera, then setting camera to app pairing mode.
This worked to pair the camera. I took a pic and it let me review it in 360, I haven't tested anything else yet but I understand if its still semi-wonky.
Thanks for the suggestion, I still hope the app gets fixed so that this just works as intended at some point.
06-17-2019 06:12 AM
Thank you for going through the suggested steps, @marct8133. Good to know that connectivity is established. Yes, we are continuously improving the features and functions of the app and widening the scope of supported devices. You may watch out for updates through the same link above. Feel free to post back to share what you find out while testing the setup further. Best regards!