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Tourist
Posts: 5

Go Pro 7 only recorded audio

[ New ]

I turned on my Go Pro Hero7 Black to record my wife seeing our dogs for the first time in a year. A three minute video was recorded by the Go Pro, but visual only plays for about half a second, then the screen goes black and the remainder of the video is audio only.

 

While I was recording, I could see on the Go Pro's display that it was capturing everything fine; the Go Pro was recording and the camera was showing everything happening in front of it, so I didn't have the screen blocked by accident or anything. At the very end, when I stopped the video recording, the Go Pro froze and the screen (which had eventually turned off like always) wouldn't display anything. I restarted the camera and when I replayed the video I saw that it hadn't recorded anything but a black screen after the first split second. 

 

Opening the file on my computer plays the same thing. All of my other videos work fine.

 

It was a really nice moment that I'd like to be able to recover, is there any way I might be able to salvage it?

Hiker
Posts: 445

Re: Go Pro 7 only recorded audio

[ New ]

Be sure to use the microSD card at the following URL.

 

https://community.gopro.com/t5/en/SD-Cards-that-Work-with-GoPro-Cameras/ta-p/394308

 

If not, the camera will malfunction.


If that doesn't work, you can replace the camera for free from the URL below.

 

https://gopro.com/help/ContactUs

Backpacker
Posts: 7,784

Re: Go Pro 7 only recorded audio

[ New ]

Can you upload the file to youtube and post the link here?

If the file plays on youtube then the file is most likely fine.  It may be that you recorded the file in HEVC format and your PC doesn't have the correct codec to play this back (as microsoft removed support for this file last autumn for some bizzare reason).

 

 

Tourist
Posts: 5

Re: Go Pro 7 only recorded audio

[ New ]

It's one of the microSD cards on that list and it seems to have been a one time incident; makes me think it's not an SD card error... I'm more wondering if there any ways to recover the video. Thank you for the links, though, I may need to get that new GoPro...

Tourist
Posts: 5

Re: Go Pro 7 only recorded audio

[ New ]
I'll try uploading it to youtube and posting the link. The weird thing is that the same split second of visual (before everything goes black) plays whether it's playing back on the GoPro itself or on my computer. I'll update with that link soon.
Tourist
Posts: 5

Re: Go Pro 7 only recorded audio

[ New ]
here is the link to the video: https://www.youtube.com/watch?v=KROz-gCB66k