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Tourist
Posts: 5

Go Pro 7 black not working

[ New ]

Dear Sirs, all of a sudden and after 10 months of not using my go pro 7 black I realised that

(1) firstly, it did not turn off

(2) the status light was always remaining on (blue)

(3) the mode button worked almost like the shutter button and not for selecting modes

(4) it turns off and on alone without any logical sense

I removed and put but the batteries thousand of times.ee

I used various sd cards, which I formatted a lot of times

I updated to 1.9 version.

NOTHING has changed.

What should I do?

GoPro
Posts: 16,921

Re: Go Pro 7 black not working

[ New ]

Hello,@tsunikos. These are odd behaviors for the camera. How was the update done? If not manually, we recommend doing so. The steps under Manual Update here will guide you. After the update, do a factory reset. Let us know how it goes. Thanks!

Tourist
Posts: 5

Re: Go Pro 7 black not working

[ New ]

The update was made firstly using the go pro app and when nothing changed I formatted and did it manually.

The weird is that everything I noticed started before updating.

I had the camera stored during 10 months without use, without even battery.

The first I noticed was that the only way to turn it off was by removing the battery.

Then I noticed that the status light was remaining always on (blue).

Today I will try another time to do everything from the beginning.

The truth is that I am a lot of disappointed. Due to Covid I only used it during to journeys.

Tourist
Posts: 5

Re: Go Pro 7 black not working

[ New ]

After doing everything from the beginning, it seemed everything ok except the problem that it was not turned off.

BUT after turning it on again, the problems were presented again.

The camera did not turn off. Then it was turned on alone.

Once turned on it started shooting video alone.

Then by pressing the mode button appeared a tool icon (is it service or what?).

I remove the battery and when i put it back again a mess. I press the mode botton and it starts video recording.

I really do not know what to do. Unfortyunetally I have lost the invoice for the warranty

 

 

GoPro
Posts: 21,890

Re: Go Pro 7 black not working

[ New ]

Hello @tsunikos

 

Thank you for going through the suggested steps.

The best path forward is to reach out to Support.

 

You may submit a request for a callback or initiate a chat session through https://gopro.com/help/ContactUs

Should you encounter any issue scheduling a callback or a live chat, please ensure that you are not blocking cookies and have your pop-up blocker disabled.
 

Thanks!

Ej

Tourist
Posts: 5

Re: Go Pro 7 black not working

[ New ]

Finally I contacted the local retailer and they told me that they checked the invoice in their system and the warranty is still on.

I sent the camera to be checked and I am waiting for the result.

Hero 7 black is MY FAVORITE camera, I love it and I can't travel without it.

Although I plan to buy the hero 9 too.

Thanx a lot

GoPro
Posts: 11,085

Re: Go Pro 7 black not working

[ New ]

Thanks for the update, @tsunikos. Let us know if anything else comes up.

Tourist
Posts: 5

Re: Go Pro 7 black not working

[ New ]

Hello there,

Latest update

Finally they could not repair the function problems.

I already received a brand new Hero 7 black.

Thanx for the support