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Tourist
Posts: 4

Go Pro 6 Water Leaking

[ New ]

I had bought Go Pro 6 on March 2018 due to waterproof guaranteed however after use it last month the water leaking inside and tried to contact Go Pro to solv the problem but it seems diffucult for customer service expectialliy in Thailand, 

 

Please help me how to solve the problem I am very upset with Gopro and if no solution will be let other peple know do not buy Gopro easy to buy but difficult  to customer service afterselling  

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GoPro
Posts: 18,669

Re: Go Pro 6 Water Leaking

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Hello @nopkbv. We have checked with Support and a resolution has already been provided. The representative handling your case has sent you an email for instructions. See if you have received it. Thanks!

View solution in original post


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GoPro
Posts: 18,669

Re: Go Pro 6 Water Leaking

[ New ]

Hello @nopkbv. It would be best to contact Support team again so they can assist you with the next steps. Try getting in touch with them during hours of operation indicated here https://gopro.com/help/ContactUs .  

Tourist
Posts: 4

Re: Go Pro 6 Water Leaking

[ New ]
Hi I already chat with support team and send photo but not get solution
GoPro
Posts: 18,669

Re: Go Pro 6 Water Leaking

[ New ]

Hello @nopkbv. We have checked with Support and a resolution has already been provided. The representative handling your case has sent you an email for instructions. See if you have received it. Thanks!

Tourist
Posts: 4

Re: Go Pro 6 Water Leaking

[ New ]
Thank you I will sent GOPRO as mentioned address
Tourist
Posts: 4

Re: Go Pro 6 Water Leaking

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Dear Go Pro,

I already resolved this problem with shop in Thailand

Thank you
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GoPro
Posts: 25,055

Re: Go Pro 6 Water Leaking

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Good to hear @nopkbv and thanks updating us here in the hub.

 

Feel free to post back if something comes up.

 

Thanks!

Ej