Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Tourist
Posts: 2

Go Pro 5 wouldn't open. Water went inside for some unknown reason.

[ Edited ]

Hi Good afternoon from the Philippines!

 

Hi I would like like to ask for your support and assistance regarding my Go Pro 5. I've had my go pro 5 for a year and a half. I've used it at most 5 times only. Last December 2017, I went to the beach then for some reason water went inside the camera and it wouldn't open anymore. It was advertised that Go Pro 5 is waterproof but that's not what happened. When I went to have it fixed at the iFix in Pasig Manila Philippines, we were told that it's unrepairable. I would like to ask for your thoughts on this.

 

My Go Pro 5

 

Thank you,

 

Michael

GoPro
Posts: 3,924

Re: Go Pro 5 wouldn't open. Water went inside for some unknown reason.

Hi @mikkologs669,

 

For water damage issues you will need to get in touch with our Support Team directly. You can get in touch by Phone or Chat:

 

https://gopro.com/help/ContactUs

 

Best,

Ryan

Tourist
Posts: 2

Re: Go Pro 5 wouldn't open. Water went inside for some unknown reason.

Hi Ryan!

I’ve been trying to contact them through chat but their chat function is always unavailable. Any suggestions?

Thanks!

Michael
GoPro
Posts: 3,924

Re: Go Pro 5 wouldn't open. Water went inside for some unknown reason.

Hi @mikkologs669,

 

Here are the chat hours:

 

Sunday

No Hours

Monday

8:00 AM to 5:00 PM

Tuesday

8:00 AM to 5:00 PM

Wednesday

8:00 AM to 5:00 PM

Thursday

8:00 AM to 5:00 PM

Friday

8:00 AM to 5:00 PM

Saturday

No Hours

 

(GMT+00:00) Western European Time (Europe/Lisbon)

 

Cheers,

Ryan