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Reply
Tourist
Posts: 2

Go Pro 5 wouldn't open. Water went inside for some unknown reason.

[ Edited ]

Hi Good afternoon from the Philippines!

 

Hi I would like like to ask for your support and assistance regarding my Go Pro 5. I've had my go pro 5 for a year and a half. I've used it at most 5 times only. Last December 2017, I went to the beach then for some reason water went inside the camera and it wouldn't open anymore. It was advertised that Go Pro 5 is waterproof but that's not what happened. When I went to have it fixed at the iFix in Pasig Manila Philippines, we were told that it's unrepairable. I would like to ask for your thoughts on this.

 

My Go Pro 5

 

Thank you,

 

Michael

GoPro
Posts: 3,924

Re: Go Pro 5 wouldn't open. Water went inside for some unknown reason.

Hi @mikkologs669,

 

For water damage issues you will need to get in touch with our Support Team directly. You can get in touch by Phone or Chat:

 

https://gopro.com/help/ContactUs

 

Best,

Ryan

Tourist
Posts: 2

Re: Go Pro 5 wouldn't open. Water went inside for some unknown reason.

Hi Ryan!

I’ve been trying to contact them through chat but their chat function is always unavailable. Any suggestions?

Thanks!

Michael
Highlighted
GoPro
Posts: 3,924

Re: Go Pro 5 wouldn't open. Water went inside for some unknown reason.

Hi @mikkologs669,

 

Here are the chat hours:

 

Sunday

No Hours

Monday

8:00 AM to 5:00 PM

Tuesday

8:00 AM to 5:00 PM

Wednesday

8:00 AM to 5:00 PM

Thursday

8:00 AM to 5:00 PM

Friday

8:00 AM to 5:00 PM

Saturday

No Hours

 

(GMT+00:00) Western European Time (Europe/Lisbon)

 

Cheers,

Ryan