12-08-2019 03:28 PM
My Go Pro 5 was working perfectly fine, and the next time I turned it on it can only see black. However, I can move through the options of the camera, the lens just can't capture anything but black. When I put my micro sd card in and press record it freezes the GoPro and drains the battery. I am very confused. Not sure how this happened or how to fix. I might just need to turn it in.
12-17-2019 12:57 PM
That's odd. There could be something wrong with the display, but first let's check that the firmware is up to date. Try doing a manual update on the camera using the instructions at https://gopro.com/en/us/update/hero5. If that doesn't resolve the issue, our team at https://gopro.com/help/ContactUs can do some additional troubleshooting with you.