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%3CLINGO-SUB%20id%3D%22lingo-sub-53360%22%20slang%3D%22en-US%22%3EGo%20Pro%205%20Water%20Leak%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-53360%22%20slang%3D%22en-US%22%3E%3CP%3Egood%20evening!%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EPlease%20help%20me%20with%20this.%20I%20used%20the%20go%20pro%20under%20water%20less%20than%206%20feet%20deep.%20after%20the%20activity%2C%20the%20device%20only%20shows%20gray%20display%20on%20the%20screen.%20I%20looked%20at%20the%20front%20screen%20and%20there%20was%20water%20inside.%20I%20opened%20the%20battery%20house%20but%20no%20water.%20I%20also%20open%20charger%20or%20connector%20portal%20still%20no%20trace%20of%20water%20inside.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-53360%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO5%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-53402%22%20slang%3D%22en-US%22%3ERe%3A%20Go%20Pro%205%20Water%20Leak%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-53402%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20%40rapidwater17385%2C%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EI%20am%20sorry%20to%20hear%20about%20the%20water%20in%20the%20front%20LCD%20Screen.%20For%20situations%20like%20this%20you%20will%20need%20to%20get%20in%20touch%20with%20our%20Support%20team%20directly.%20They%20should%20be%20able%20to%20help%20you%20out.%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FPKBContactus%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FPKBContactus%3C%2FA%3E%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EBest%2C%3C%2FP%3E%0A%0A%3CP%3ERyan%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-53531%22%20slang%3D%22en-US%22%3ERe%3A%20Go%20Pro%205%20Water%20Leak%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-53531%22%20slang%3D%22en-US%22%3E%3CP%3EHello%20Sir%20Ryan%2C%20Thank%20you%20for%20the%20link%20but%20I've%20been%20trying%20to%20get%20in%20touch%20with%20the%20support%20team%20but%20somehow%20all%20lines%20are%20busy.%20Is%20there%20anyway%20that%20we%20could%20reach%20out%20to%20them%20aside%20from%20the%20%22call%20us%22%20and%20%22chat%20us%22%20buttons%3F%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThank%20you%20very%20much!%3C%2FP%3E%3C%2FLINGO-BODY%3E
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Tourist
Posts: 4
Accepted Solution

Go Pro 5 Water Leak

good evening!

 

Please help me with this. I used the go pro under water less than 6 feet deep. after the activity, the device only shows gray display on the screen. I looked at the front screen and there was water inside. I opened the battery house but no water. I also open charger or connector portal still no trace of water inside. 

19894335_1360842487286941_2070925413_n.jpg

Accepted Solutions
GoPro
Posts: 3,924

Re: Go Pro 5 Water Leak

Hi @kitty11041993,

 

I am sorry to hear about the water in the front LCD Screen. For situations like this you will need to get in touch with our Support team directly. They should be able to help you out. https://gopro.com/help/PKBContactus

 

Best,

Ryan

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All Replies
GoPro
Posts: 3,924

Re: Go Pro 5 Water Leak

Hi @kitty11041993,

 

I am sorry to hear about the water in the front LCD Screen. For situations like this you will need to get in touch with our Support team directly. They should be able to help you out. https://gopro.com/help/PKBContactus

 

Best,

Ryan

Tourist
Posts: 4

Re: Go Pro 5 Water Leak

Hello Sir Ryan, Thank you for the link but I've been trying to get in touch with the support team but somehow all lines are busy. Is there anyway that we could reach out to them aside from the "call us" and "chat us" buttons?

 

Thank you very much!

Tourist
Posts: 4

Re: Go Pro 5 Water Leak

 @ryanv12566 Sir Ryan. been trying to connect with the support team for two days already from opening to close. still, i cannot connect. Please help me on this ;( thank you!