Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-258239%22%20slang%3D%22en-US%22%3EGo%20Pro%205%20Water%20Leak%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-258239%22%20slang%3D%22en-US%22%3E%3CP%3EHi%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EMy%20Gopro%20Hero%205%20Black%20was%20supposed%20to%20be%20Waterproof%20but%20water%20came%20in.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EHow%20can%20I%20get%20it%20replaced%3F%20I%20cannot%20find%20the%20receipt.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThank%20you%2C%3C%2FP%3E%3CP%3ESarah%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-258239%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO5%20Black%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-258309%22%20slang%3D%22en-US%22%3ERe%3A%20Go%20Pro%205%20Water%20Leak%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-258309%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F79146%22%20target%3D%22_blank%22%3E%40sarahjarlego%3C%2FA%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EHow%20old%20is%20hte%20camera%2C%20and%20what%20is%20your%26nbsp%3B%20warranty%20at%20your%20Region%20a%20year%20or%20two%20year%2C%20SInce%20we%20all%20come%20from%20DIfferent%20Countries%2C%20things%20differ%3F%26nbsp%3B%20Gopro%20Requires%20a%20reciept%2C%20until%20you%20can%20produce%20one%26nbsp%3B%20then%20and%20only%20thenthey%20can%20offer%20an%20option%2C%26nbsp%3B%20%26nbsp%3BYou%20may%20call%20anyways%20to%20see%20what%20they%20may%20do%2C%20you%20never%20know.%26nbsp%3B%20My%20regional%20number%20is%20855-635-3578%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-258314%22%20slang%3D%22en-US%22%3ERe%3A%20Go%20Pro%205%20Water%20Leak%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-258314%22%20slang%3D%22en-US%22%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F79146%22%20target%3D%22_blank%22%3E%40sarahjarlego%3C%2FA%3E%2C%3CBR%20%2F%3E%3CBR%20%2F%3EI%20am%20sorry%20to%20hear%20about%20your%20camera.%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F897%22%20target%3D%22_blank%22%3E%40fishycomics%3C%2FA%3E%20is%20correct.%20The%20receipt%20is%20definitely%20needed%20in%20identifying%20the%20warranty%20coverage%20of%20your%20camera.%20As%20such%2C%20it%20would%20be%20best%20to%20contact%20the%20hotline.%3CBR%20%2F%3E%3CBR%20%2F%3E(855)%20635-3578%20(Toll%20Free)%20-%20US%3CBR%20%2F%3E%3CBR%20%2F%3EOther%20countries%3A%20%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2FBlock%2FTelephone-Numbers%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2Farticles%2FBlock%2FTelephone-Numbers%3C%2FA%3E%3CBR%20%2F%3E%3CBR%20%2F%3EI%20hope%20this%20helps.%3CBR%20%2F%3E%3CBR%20%2F%3EV.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-258321%22%20slang%3D%22en-US%22%3ERe%3A%20Go%20Pro%205%20Water%20Leak%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-258321%22%20slang%3D%22en-US%22%3E%3CP%3E%3CIMG%20src%3D%22https%3A%2F%2Fvcsem46788.i.lithium.com%2Ft5%2Fimage%2Fserverpage%2Fimage-id%2F5142iE5F8C6E1E00AA7A0%2Fimage-size%2Foriginal%3Fv%3D1.0%26amp%3Bpx%3D-1%22%20border%3D%220%22%20alt%3D%22contact%20us.png%22%20title%3D%22contact%20us.png%22%20%2F%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Sightseer
Posts: 1
Accepted Solution

Go Pro 5 Water Leak

Hi,

 

My Gopro Hero 5 Black was supposed to be Waterproof but water came in.

 

How can I get it replaced? I cannot find the receipt.

 

Thank you,

Sarah


Accepted Solutions
GoPro
Posts: 159

Re: Go Pro 5 Water Leak

Hi @sarahjarlego,

I am sorry to hear about your camera. @fishycomics is correct. The receipt is definitely needed in identifying the warranty coverage of your camera. As such, it would be best to contact the hotline.

(855) 635-3578 (Toll Free) - US

Other countries: https://gopro.com/help/articles/Block/Telephone-Numbers

I hope this helps.

V.

View solution in original post


All Replies
Adventurer
Posts: 9,837

Re: Go Pro 5 Water Leak

@sarahjarlego

 

How old is hte camera, and what is your  warranty at your Region a year or two year, SInce we all come from DIfferent Countries, things differ?  Gopro Requires a reciept, until you can produce one  then and only thenthey can offer an option,   You may call anyways to see what they may do, you never know.  My regional number is 855-635-3578

GoPro
Posts: 159

Re: Go Pro 5 Water Leak

Hi @sarahjarlego,

I am sorry to hear about your camera. @fishycomics is correct. The receipt is definitely needed in identifying the warranty coverage of your camera. As such, it would be best to contact the hotline.

(855) 635-3578 (Toll Free) - US

Other countries: https://gopro.com/help/articles/Block/Telephone-Numbers

I hope this helps.

V.
Adventurer
Posts: 9,837

Re: Go Pro 5 Water Leak

contact us.png