Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
Reply
Highlighted
Sightseer
Posts: 1
Accepted Solution

Go Pro 5 Hero Black won't connect to my Microsoft 10 computer

I hear the usual beep when I connect the camera.to the usb port but I am unable to find it. Tried using the adapter and that worked for quite awile. However, that method has also stopped working. 


Accepted Solutions
Highlighted
GoPro
Posts: 12,402

Re: Go Pro 5 Hero Black won't connect to my Microsoft 10 computer

[ Edited ]

Hello @papapopi


Are you using Quik for desktop on your computer? Make sure that you have the latest version of the app and see if the steps to fix detailed in this article  will help. Let us know how it goes. 

 

Best regards, 
Marius

View solution in original post


All Replies
Highlighted
GoPro
Posts: 12,402

Re: Go Pro 5 Hero Black won't connect to my Microsoft 10 computer

[ Edited ]

Hello @papapopi


Are you using Quik for desktop on your computer? Make sure that you have the latest version of the app and see if the steps to fix detailed in this article  will help. Let us know how it goes. 

 

Best regards, 
Marius