Go Pro 2018 wont turn on or charge [ New ]

[nenom8]

So I just got my go pro 2018 a few days ago and charged it to the max and went out.

The battery lasted for an hour or so and i used it up fast.

Now to my surprise the camera wont even turn on or charge even after I have charged it for aout a few hours or so.

I see a lot of topics on this but no solution, and it is so frustrating.

Its not a cheap camera to have an issue this big.

Does anyone know what to do?

Firmware is not an issue since there is no new firmware update (I hope they will e on this issue ASAP)

To return it or what?

Not cool at all!

[nenom8 · Accepted solution]

Ok, so here is the SOLUTION!

I have been searching online and trying to find a solution via GoPro help and forum without any luck.

I see that this is an issue with my model GoPro 2018, but also with many hero series as well  (5,6...)

So basically when your battery dies out and you connect it to the charger it wont do a thing.

I see that many people went and sent the camera to be repaired, but in my opinion it wont do you any good really.

What to do.

1. Take out the battery
2. Plug the camera to be charged without the battery in it
3. Put the battery back in place to be charged and close the lid
4. The camera should start to charge after this.

The solution is easy and simple, but I had to do it twice in a few days so it seems it will follow me and many of you in the future.

Hopefully new firmware will deal with this.

Here is also the link from a youtube video that helped me out to find the solution for this issue.

https://www.youtube.com/watch?v=l50kvIVXjb4&list=LLxqdxy-IQB6bY04TOOd1IpA&index=2&t=0s

hope it helps!

[jayr3438]

Sorry to know that @nenom8, 

You can try to contact our customer support team via phone or chat. 

They can assist you. 

https://gopro.com/help/ContactUs

Regards,

-Jay 

[nenom8 · Accepted solution]

Ok, so here is the SOLUTION!

I have been searching online and trying to find a solution via GoPro help and forum without any luck.

I see that this is an issue with my model GoPro 2018, but also with many hero series as well  (5,6...)

So basically when your battery dies out and you connect it to the charger it wont do a thing.

I see that many people went and sent the camera to be repaired, but in my opinion it wont do you any good really.

What to do.

1. Take out the battery
2. Plug the camera to be charged without the battery in it
3. Put the battery back in place to be charged and close the lid
4. The camera should start to charge after this.

The solution is easy and simple, but I had to do it twice in a few days so it seems it will follow me and many of you in the future.

Hopefully new firmware will deal with this.

Here is also the link from a youtube video that helped me out to find the solution for this issue.

https://www.youtube.com/watch?v=l50kvIVXjb4&list=LLxqdxy-IQB6bY04TOOd1IpA&index=2&t=0s

hope it helps!

[fastdawn16781]

Hello
Could you please tell us if you need to restart thé caméra.
Do toi hold on mode button 10 seconds?
Many thanks

[lineflicker]

Doesn't work

[aragon1006]

Hi @lineflicker

If the steps on this article does not get your camera to turn on again, please let our Support Team know.

They are available via phone or chat. 

https://gopro.com/help/ContactUs 

Thanks!
Ej

[alejo2008]

No funciona para mi :( 

[alejo2008]

probado con otro cable USB C, y ambos si funcionan con otrs dispositivos

[jayr3438]

Hi @alejo2008,

It would be best to contact our customer support team via phone or chat. 

Just make sure that you have a copy of your proof of purchase.

https://gopro.com/help/ContactUs

Regards,

-Jay