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Tourist
Posts: 6
Accepted Solution

Go Pro 2018 Blank screen

After I switch on my GoPro 2018 the front screen only shows the word HERO and the back screen is blank. I have then manually updated the camera and did all according to your directions until the "correct" sign was on the front screen. No cjhange and it is the same. Any advice please. I bought this today, the battery was charged fully (3 hours until the red indicator light went out). Advise please.


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GoPro Community Manager
Posts: 7,045

Re: Go Pro 2018 Blank screen

@coline6634 - A manual update is going to typically correct that issue in nearly all cases. Since you've tried that, I'd suggest contacting our Support team directly at https://gopro.com/help/ContactUs so we can troubleshoot this with you.

 

Thanks,

Jeff

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Highlighted
GoPro Community Manager
Posts: 7,045

Re: Go Pro 2018 Blank screen

@coline6634 - A manual update is going to typically correct that issue in nearly all cases. Since you've tried that, I'd suggest contacting our Support team directly at https://gopro.com/help/ContactUs so we can troubleshoot this with you.

 

Thanks,

Jeff