Ask a Question
GoPro Support Hub Ask a question. Share an answer. Find a solution. Stay stoked.
Announcements
Is your GoPro gear up to date? Check to see If it is on our Update page.
Cameras
%3CLINGO-SUB%20id%3D%22lingo-sub-232204%22%20slang%3D%22en-US%22%3EGiro%20Hero%204%20silver%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-232204%22%20slang%3D%22en-US%22%3EMy%20gopro%20was%2012%20month%20in%20the%20Box.%20Now%20she%20don't%20restart%20and%20the%20akku%20can%20not%20be%20loaded.%20No%20light%20during%20loading.%20Whath%20is%20wrong%3F%20The%20Akku%3F%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-232204%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO4%20Silver%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-232262%22%20slang%3D%22en-US%22%3ERe%3A%20Giro%20Hero%204%20silver%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-232262%22%20slang%3D%22en-US%22%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EHi%20%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F73836%22%20target%3D%22_blank%22%3E%40fastcliff27856%3C%2FA%3E%2C%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3ELooks%20like%20it%20was%20kept%20for%20a%20long%20time.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EPlease%20try%20to%20leave%20it%20charging%20for%20at%20least%20an%20hour%20first.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThen%20if%20it's%20still%20not%20working%20try%20to%20use%20other%20cable.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EIf%20still%20not%20working%20please%20contact%20our%20customer%20support%20team%20so%20that%20can%20check%20that%20for%20you.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EAnd%20yes%20battery%20might%20be%20an%20issue%20as%20well.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EPlease%20let%20us%20know.%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EThanks%2C%3C%2FP%3E%0A%0A%3CP%3E-Jay%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E
Reply
Tourist
Posts: 1
Accepted Solution

Giro Hero 4 silver

My gopro was 12 month in the Box. Now she don't restart and the akku can not be loaded. No light during loading. Whath is wrong? The Akku?

Accepted Solutions
GoPro
Posts: 4,151

Re: Giro Hero 4 silver

 

Hi @fastcliff27856,

 

Looks like it was kept for a long time. 

 

Please try to leave it charging for at least an hour first. 

Then if it's still not working try to use other cable. 

If still not working please contact our customer support team so that can check that for you. 

 

And yes battery might be an issue as well. 

 

Please let us know. 

 

Thanks,

-Jay 

View solution in original post


All Replies
GoPro
Posts: 4,151

Re: Giro Hero 4 silver

 

Hi @fastcliff27856,

 

Looks like it was kept for a long time. 

 

Please try to leave it charging for at least an hour first. 

Then if it's still not working try to use other cable. 

If still not working please contact our customer support team so that can check that for you. 

 

And yes battery might be an issue as well. 

 

Please let us know. 

 

Thanks,

-Jay