Garantia internacional [ New ]

[rodrigogelvezt]

Compre una GoPro hero 7 white hace 15 días y el lente se empaña como si le hubiera ingresado agua. La cámara la compre en Singapur en el aeropuerto y vivo en Colombia.

Donde debo solicitar el cambio ?

[aragon1006 · Accepted solution]

Hi @rodrigogelvezt

So long as all camera doors are closed, the HERO7 cameras are waterproof down to 10m (33ft) without a housing. 

You may try this: ensure that the camera is in a dry, clean area. Leave the side door open to allow air to circulate through the camera. If possible, allow the unit to dry in an air conditioned and/or low humidity environment (<50% humidity) until signs of fogging have disappeared. 

You may also reach out to our Support Team for assistance.
https://gopro.com/help/ContactUs 

Thanks!
Ej

[aragon1006 · Accepted solution]

Hi @rodrigogelvezt

So long as all camera doors are closed, the HERO7 cameras are waterproof down to 10m (33ft) without a housing. 

You may try this: ensure that the camera is in a dry, clean area. Leave the side door open to allow air to circulate through the camera. If possible, allow the unit to dry in an air conditioned and/or low humidity environment (<50% humidity) until signs of fogging have disappeared. 

You may also reach out to our Support Team for assistance.
https://gopro.com/help/ContactUs 

Thanks!
Ej

[rodrigogelvezt]

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@aragon1006  ha escrito:

Hi @rodrigogelvezt

So long as all camera doors are closed, the HERO7 cameras are waterproof down to 10m (33ft) without a housing. 

You may try this: ensure that the camera is in a dry, clean area. Leave the side door open to allow air to circulate through the camera. If possible, allow the unit to dry in an air conditioned and/or low humidity environment (<50% humidity) until signs of fogging have disappeared. 

You may also reach out to our Support Team for assistance.
https://gopro.com/help/ContactUs 

Thanks!
Ej

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Gracias por tu respuesta y voy a realizar los pasos sugeridos y me pondré en contacto. 

[rodrigogelvezt]

thanks for the reply. I will perform the suggested steps.

and I will also get in touch

[aragon1006]

Sure! @rodrigogelvezt

Let us know how it goes.

Thanks!

Ej