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Tourist
Posts: 3
Accepted Solution

Garantia internacional

Compre una GoPro hero 7 white hace 15 días y el lente se empaña como si le hubiera ingresado agua. La cámara la compre en Singapur en el aeropuerto y vivo en Colombia.

Donde debo solicitar el cambio ?

Accepted Solutions
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GoPro
Posts: 17,406

Re: Garantia internacional

Hi @rodrigogelvezt

 

So long as all camera doors are closed, the HERO7 cameras are waterproof down to 10m (33ft) without a housing. 

 

You may try this: ensure that the camera is in a dry, clean area. Leave the side door open to allow air to circulate through the camera. If possible, allow the unit to dry in an air conditioned and/or low humidity environment (<50% humidity) until signs of fogging have disappeared. 

 

You may also reach out to our Support Team for assistance.
https://gopro.com/help/ContactUs 

 

Thanks!
Ej

View solution in original post


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Highlighted
GoPro
Posts: 17,406

Re: Garantia internacional

Hi @rodrigogelvezt

 

So long as all camera doors are closed, the HERO7 cameras are waterproof down to 10m (33ft) without a housing. 

 

You may try this: ensure that the camera is in a dry, clean area. Leave the side door open to allow air to circulate through the camera. If possible, allow the unit to dry in an air conditioned and/or low humidity environment (<50% humidity) until signs of fogging have disappeared. 

 

You may also reach out to our Support Team for assistance.
https://gopro.com/help/ContactUs 

 

Thanks!
Ej

Highlighted
Tourist
Posts: 3

Re: Garantia internacional


@aragon1006  ha escrito:

Hi @rodrigogelvezt

 

So long as all camera doors are closed, the HERO7 cameras are waterproof down to 10m (33ft) without a housing. 

 

You may try this: ensure that the camera is in a dry, clean area. Leave the side door open to allow air to circulate through the camera. If possible, allow the unit to dry in an air conditioned and/or low humidity environment (<50% humidity) until signs of fogging have disappeared. 

 

You may also reach out to our Support Team for assistance.
https://gopro.com/help/ContactUs 

 

Thanks!
Ej


Gracias por tu respuesta y voy a realizar los pasos sugeridos y me pondré en contacto. 

 

 

Highlighted
Tourist
Posts: 3

Re: Garantia internacional

thanks for the reply. I will perform the suggested steps.

and I will also get in touch

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GoPro
Posts: 17,406

Re: Garantia internacional

Sure! @rodrigogelvezt

 

Let us know how it goes.

 

Thanks!

Ej