05-06-2019 01:22 PM
05-07-2019 09:13 AM
Sorry to hear about what happened. This is definitely not an experience that we would like you to have. So long as all camera doors are closed, the HERO5 Black is waterproof down to 10m (33ft) without a housing.
We want to look at what we can do to extend our help. Let our Support team take a look at what happened. You may reach out to them by phone or chat through HERE.