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Tourist
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Accepted Solution

GOpro Hero5 got wet inside

hi, what solution do you have for my go pro hero 5 that apparently got water


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GoPro
Posts: 18,838

Re: GOpro Hero5 got wet inside

 

Hi @superwave23601

 

 

I am sorry to hear about what happened with your camera. While water damaged cameras are usually not covered by the standard warranty, we still want to look into what happened.

Please coordinate with our Support Team regarding this matter. As each incident is treated uniquely, they may ask you for pictures of the camera and/or mount that was used and other additional information to help us determine what we can do to extend our help.

You may contact them via phone or chat. https://gopro.com/help/ContactUs

 

 

Regards,

Ej

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Highlighted
GoPro
Posts: 18,838

Re: GOpro Hero5 got wet inside

 

Hi @superwave23601

 

 

I am sorry to hear about what happened with your camera. While water damaged cameras are usually not covered by the standard warranty, we still want to look into what happened.

Please coordinate with our Support Team regarding this matter. As each incident is treated uniquely, they may ask you for pictures of the camera and/or mount that was used and other additional information to help us determine what we can do to extend our help.

You may contact them via phone or chat. https://gopro.com/help/ContactUs

 

 

Regards,

Ej