GOpro Hero+ is not going into pairing mode

[sweetwave36264]

Hi Guys, 

Im currently facing a dilemma here as my gopro is not going into pairing mode at all ! 

as the instruction on the website clearly says

Settings >  Wifi settings > GOPRO App >(  MY CAMERA STOPS AT THIS POINT ) without further options,  

usually in a normal situation you can pick and choose another menu items such as Existing App, New App ,  then goes into pairing mode 

but my Camera is not giving me those options , whats the solution to that ?

[aragon1006]

Hi @sweetwave36264

Have you tried resetting the camera to its factory settings?

If it's still the same, try resetting the camera's Wi-Fi settings then proceed with the pairing process again.

Should it still not pair, you may need to re-flash the software by doing a manual software update through https://gopro.com/update/heroplus

Let us know how it goes.

Thanks!

Ej

[sweetwave36264]

Hey Ej,  (@aragon1006) 

Just finished the update -  did the reset wifi settings as well,   and unfortunately ! ( still having the same Issue ) 

As much as you click on ( GOpro App )  it doesnt opens the next Selection ( See pic attached ) 

Your help is Much Appreciated ! 

Whats next in this case ?

Yaz

[aragon1006]

Thanks for trying @sweetwave36264

I am not sure why it does not proceed with the pairing mode.

It will be best to reach out to our Support Team to further check on this.

They are available by phone or chat through https://gopro.com/help/ContactUs

Please let them know of the troubleshooting steps taken.

Regards,

Ej