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Reply
Tourist
Posts: 2
Accepted Solution

GOPro Hero 5 Black Blurry LCD screen Images and Video

Hello,

Just returned from a trip and during my trip, all of my videos, and images were crystal clear.  Now, when viewing my LCD, my images are blurry and out of focus.  And when I take a pic or a video, the results are the same.

 

 


Accepted Solutions
Highlighted
GoPro
Posts: 10,106

Re: GOPro Hero 5 Black Blurry LCD screen Images and Video

 

Hi @deejaay

 

 

If the files are not affected then it's possible that the issue is on the hardware. Let our Support Team isolate this further.

 

You may reach out to them via phone or chat. https://gopro.com/help/ContactUs

 

 

Thanks!

Ej

 

 

View solution in original post


All Replies
GoPro
Posts: 10,106

Re: GOPro Hero 5 Black Blurry LCD screen Images and Video

 

Hi @deejaay

 

Have you tried checking/transferring the file to your phone(GoPro App) or your computer(Quik or SD adapater)? Are you getting the same issues? 

 

Let's identify if the issue is on the file itself or if it has something to do with your LCD screen.

 

For reference: How to View, Copy, and Delete Media Using the GoPro App | How to Import Camera Files to a Computer

 

Let us know how it goes.

 

 

Thanks!

Ej

Tourist
Posts: 2

Re: GOPro Hero 5 Black Blurry LCD screen Images and Video

It's not the file(s).  It is the LCD or it could be the lens.

Highlighted
GoPro
Posts: 10,106

Re: GOPro Hero 5 Black Blurry LCD screen Images and Video

 

Hi @deejaay

 

 

If the files are not affected then it's possible that the issue is on the hardware. Let our Support Team isolate this further.

 

You may reach out to them via phone or chat. https://gopro.com/help/ContactUs

 

 

Thanks!

Ej