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Tourist
Posts: 1

GOPro 7 Black turns on and off automatically

[ New ]

my GoPro turns on and off repeatedly ... black screen, touch screen works then doesnt... help


Accepted Solutions
GoPro Community Manager
Posts: 7,797

Re: GOPro 7 Black turns on and off automatically

[ New ]

A couple of things to try here. First, check that the SD card you're using is compatible with your GoPro. You can see a list of recommended cards at https://gopro.com/help/articles/block/microSD-Card-Considerations. An incompatible card can cause some errors as the camera's operating system can't connect with it, and could power down the camera.

 

Second, please make sure that your firmware is up to date. It's possible that the current version did not install fully. We recommend doing a manual update. Instructions for doing a manual update are at https://gopro.com/en/us/update/hero8-black.

 

Those steps should take care of this for you, but if they don't, please reach out to our team at https://gopro.com/help/ContactUs and we'll do some additional troubleshooting with you.

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All Replies
GoPro Community Manager
Posts: 7,797

Re: GOPro 7 Black turns on and off automatically

[ New ]

A couple of things to try here. First, check that the SD card you're using is compatible with your GoPro. You can see a list of recommended cards at https://gopro.com/help/articles/block/microSD-Card-Considerations. An incompatible card can cause some errors as the camera's operating system can't connect with it, and could power down the camera.

 

Second, please make sure that your firmware is up to date. It's possible that the current version did not install fully. We recommend doing a manual update. Instructions for doing a manual update are at https://gopro.com/en/us/update/hero8-black.

 

Those steps should take care of this for you, but if they don't, please reach out to our team at https://gopro.com/help/ContactUs and we'll do some additional troubleshooting with you.