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Sightseer
Posts: 1
Accepted Solution

GOPRO hero 5 black, screen turning black

[ Edited ]

The front screen, next to the camera, is turning black on the top and sides of the screen. But it still works. Is there any solution or explanation?

image.jpg

Accepted Solutions
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GoPro
Posts: 18,838

Re: GOPRO hero 5 black, screen turning black

Hi @hero5345

 

Please see if resetting the camera will work.  Reset Camera Settings
If it's still the same, proceed with a manual software update. https://gopro.com/update/
Let us know how it goes.

You may also reach out to our Support Team for assistance through https://gopro.com/help/ContactUs              

 

Thanks!

Ej

View solution in original post


All Replies
Highlighted
GoPro
Posts: 18,838

Re: GOPRO hero 5 black, screen turning black

Hi @hero5345

 

Please see if resetting the camera will work.  Reset Camera Settings
If it's still the same, proceed with a manual software update. https://gopro.com/update/
Let us know how it goes.

You may also reach out to our Support Team for assistance through https://gopro.com/help/ContactUs              

 

Thanks!

Ej