GOPRO WILL NOT TURN ON— HAVE TROUBLESHOOTED [ New ]

[jamiesonj3638]

Hi,

We’re here in Greece and suddenly our GoPro got quite hot for a couple hours than turned off and never came on. We’ve tried everything to turn it on but looks like it’s dead or been fried. We’re on the islands of Greece and we’ve been relying on this to use. We have a 5 yr warranty on it back in Aus! Please what can we do. This is ruining our holiday which sucks! Please assist us

[danielr15 · Accepted solution]

Sorry to hear about troubles. You'll need to reach out to the GoPro Support Team https://gopro.com/help/ContactUs

[danielr15 · Accepted solution]

Sorry to hear about troubles. You'll need to reach out to the GoPro Support Team https://gopro.com/help/ContactUs

[fishycomics]

Please call gopro  or chat with them at opening hours

Greece number is  but clearly does not offer operating times.

Greece

+30 800 848 1309

chat with gopro 

CHAT US

CLOSED

Chat support for customers who purchased GoPro Care and GoPro Plus is available 24 hours a day.
(some languages not supported)

Sunday

7:00 AM to 4:00 PM

Monday

6:00 AM to 6:00 PM

Tuesday

6:00 AM to 6:00 PM

Wednesday

6:00 AM to 6:00 PM

Thursday

6:00 AM to 6:00 PM

Friday

6:00 AM to 6:00 PM

Saturday

7:00 AM to 4:00 PM

(GMT-07:00) Pacific Daylight Time (America/Los_Angeles)

[fishycomics]

you said you tried everything t oget this to come back on:

Pull the sd card place to the side, Pull the battery as well. and simply again plug back the USB type C cable and turn on the camera  wit hteh Mode on only. any life t othe camera. did you see the led flicker or thecamera come on?

[jamiesonj3638]

Hey there,
Yes we have tried your suggestion and it still won’t power on
We are going to try and get in contact with GoPro and see how they can help us

[fishycomics]

great you know you will be without a camera till replaced . in the mean time endjoy your Holiday.