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Tourist
Posts: 1

GOPRO SESSION

[ New ]

No recuerdo la contraseña de mi camara y no me deja iniciar sesion para descargar las fotos y videos


Accepted Solutions
GoPro
Posts: 25,955

Re: GOPRO SESSION

[ New ]

Hi @edujeszgz

 

Please go over the steps below:

 

HERO Session / HERO4 Session

  1. Ensure that the camera is on and paired with the GoPro App. Pairing instructions can be found here
  2. In the App, tap on the SETTINGS (wrench) icon. 
  3. Scroll down to CAMERA INFO, and tap "Name."
  4. A new name and password can now be entered. Please refer to our Tips For Creating your GoPro's Wi-Fi Password.

If you're unable to pair with the GoPro App:

  1. Ensure that the camera is entirely turned off (no LED lights flashing, nothing on the camera Status Screen). 
  2. Press and hold the INFO/WI-FI button for 8-10 seconds; you will be prompted with "Reset Wi-Fi." The button can now be released. 
  3. Press the INFO/WI-FI button once to highlight YES. 
  4. Press the SHUTTER button once to select YES; the camera will prompt you that the reset has occurred, then turn off. 
  5. Follow the pairing instructions here, to set up a new name and password during the GoPro App pairing process. 

Let us know how it goes.

You may also reach out to our Support Team through https://gopro.com/help/ContactUs for further assistance.

 

 

Thanks!

Ej

View solution in original post


All Replies
GoPro
Posts: 25,955

Re: GOPRO SESSION

[ New ]

Hi @edujeszgz

 

Please go over the steps below:

 

HERO Session / HERO4 Session

  1. Ensure that the camera is on and paired with the GoPro App. Pairing instructions can be found here
  2. In the App, tap on the SETTINGS (wrench) icon. 
  3. Scroll down to CAMERA INFO, and tap "Name."
  4. A new name and password can now be entered. Please refer to our Tips For Creating your GoPro's Wi-Fi Password.

If you're unable to pair with the GoPro App:

  1. Ensure that the camera is entirely turned off (no LED lights flashing, nothing on the camera Status Screen). 
  2. Press and hold the INFO/WI-FI button for 8-10 seconds; you will be prompted with "Reset Wi-Fi." The button can now be released. 
  3. Press the INFO/WI-FI button once to highlight YES. 
  4. Press the SHUTTER button once to select YES; the camera will prompt you that the reset has occurred, then turn off. 
  5. Follow the pairing instructions here, to set up a new name and password during the GoPro App pairing process. 

Let us know how it goes.

You may also reach out to our Support Team through https://gopro.com/help/ContactUs for further assistance.

 

 

Thanks!

Ej