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Tourist
Posts: 2

GOPRO SESSION DEJA DE GRABAR

Hola, tengo un problema con la go pro session, estoy grabando y la camara se apaga a los 10 o 15 segundos, he cambiado la tarjeta de memoria, he actualizado el programa y sigue haciendo lo, no se si sirve de ayuda pero cuando esta grabando y deja de grabar oigo unos pitidos y luego en la camara se queda con un numero ( el numero de grabacion) y pone WIDE

GoPro
Posts: 10,603

Re: GOPRO SESSION DEJA DE GRABAR

Hi @samymoles

 

It is important to determine battery integrity to ensure that your camera works smoothly. 
You may perform a short record time test through the instructions here https://gopro.com/help/articles/solutions_troubleshooting/Short-Record-Times
Should you get a run time significantly shorter than the expected battery life, despite using a recommended SD card https://gopro.com/help/articles/block/microSD-Card-Considerations and the camera being updated to the latest firmware, let our Support team know. This way, they can help you with the next steps.

You may reach them by phone or chat through https://gopro.com/help/ContactUs 

 

Thanks!

Ej

Tourist
Posts: 2

Re: GOPRO SESSION DEJA DE GRABAR

Hola aragon1006 he seguido todos esos pasos y no puedo solucionar el problema.
Cuando le doy a grabar se para en 15/20 segundos y la cámara queda bloqueda se queda el número de la grabación y no se apaga. Se queda bloqueada
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GoPro
Posts: 10,603

Re: GOPRO SESSION DEJA DE GRABAR

Thanks for getting back to us @samymoles

You may also try the steps on Camera Freezes Up

 

Should it still be the same, the best path forward is to reach out to our Support Team.

They are available by phone or chat through https://gopro.com/help/ContactUs

Please let them know of the troubleshooting steps taken.

 

Regards,

Ej