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%3CLINGO-SUB%20id%3D%22lingo-sub-31585%22%20slang%3D%22en-US%22%3EGOPRO%20Hero%20Session%20Theft%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-31585%22%20slang%3D%22en-US%22%3E%3CP%3ESo%20I%20just%20got%20my%20GoPro%20Hero%20Session%20as%20a%20gift%20from%20my%20family.%20I%20was%20so%20excited%20to%20use%20it%20at%20a%20recent%20festival%20last%20weekend%20(Life%20in%20Color%20Miami).%20I%20was%20recording%20as%20many%20sets%20as%20I%20could.%20While%20in%20a%20crowd%20with%20the%20GoPro%20in%20my%20hand.%20It%20was%20pulled%20out%20of%20my%20hand%20and%20I%20was%20pushed%20down.%20People%20helped%20me%20up%20and%20then%20helped%20me%20try%20and%20find%20the%20guy%20but%20he%20was%20long%20gone.%20The%20ground%20stained%20my%20shorts.%20Anyways%2C%20I%20lost%20who%20ever%20did%20that%20in%20the%20crowd.%20I%20filed%20a%20police%20report%20when%20I%20got%20home.%20I%20only%20used%20it%20for%20an%20hour.%20It%20was%20literally%20brand%20new.%20Is%20there%20any%20warranty%20on%20theft%3F%20Hopefully%20someone%20can%20help.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-31585%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EHERO%20Session%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-31588%22%20slang%3D%22en-US%22%3ERe%3A%20GOPRO%20Hero%20Session%20Theft%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-31588%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fcommunity.gopro.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F18749%22%20target%3D%22_blank%22%3E%40ieatass%3C%2FA%3E%20-%20Sorry%2C%20but%20loss%20is%20not%20covered.%20If%20you%20have%20the%20serial%20number%2C%20you%20can%20report%20it%20to%20our%20Support%20team%20at%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Fgopro.com%2Fhelp%2FPKBContactus%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fgopro.com%2Fhelp%2FPKBContactus%3C%2FA%3E%20and%20we'll%20tag%20it%20as%20a%20lost%2Fstolen%20item%20in%20case%20whoever%20has%20it%20reports%20it%20to%20us.%3C%2FP%3E%0A%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%0A%3CP%3EJeff%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-31597%22%20slang%3D%22en-US%22%3ERe%3A%20GOPRO%20Hero%20Session%20Theft%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-31597%22%20slang%3D%22en-US%22%3E%3CP%3EIs%20there%20anyway%20to%20find%20the%20serial%20number%20other%20than%20on%20the%20gopro%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-31607%22%20slang%3D%22en-US%22%3ERe%3A%20GOPRO%20Hero%20Session%20Theft%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-31607%22%20slang%3D%22en-US%22%3E%3CP%3EIt's%20printed%20on%20the%20bottom%20of%20the%20packaging%20the%20camera%20came%20in.%3C%2FP%3E%3C%2FLINGO-BODY%3E
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Sightseer
Posts: 2
Accepted Solution

GOPRO Hero Session Theft

So I just got my GoPro Hero Session as a gift from my family. I was so excited to use it at a recent festival last weekend (Life in Color Miami). I was recording as many sets as I could. While in a crowd with the GoPro in my hand. It was pulled out of my hand and I was pushed down. People helped me up and then helped me try and find the guy but he was long gone. The ground stained my shorts. Anyways, I lost who ever did that in the crowd. I filed a police report when I got home. I only used it for an hour. It was literally brand new. Is there any warranty on theft? Hopefully someone can help.


Accepted Solutions
GoPro Community Manager
Posts: 5,861

Re: GOPRO Hero Session Theft

@ieatass - Sorry, but loss is not covered. If you have the serial number, you can report it to our Support team at https://gopro.com/help/PKBContactus and we'll tag it as a lost/stolen item in case whoever has it reports it to us.

 

Jeff

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All Replies
GoPro Community Manager
Posts: 5,861

Re: GOPRO Hero Session Theft

@ieatass - Sorry, but loss is not covered. If you have the serial number, you can report it to our Support team at https://gopro.com/help/PKBContactus and we'll tag it as a lost/stolen item in case whoever has it reports it to us.

 

Jeff

Sightseer
Posts: 2

Re: GOPRO Hero Session Theft

Is there anyway to find the serial number other than on the gopro?

GoPro Community Manager
Posts: 5,861

Re: GOPRO Hero Session Theft

It's printed on the bottom of the packaging the camera came in.