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Tourist
Posts: 1
Accepted Solution

GOPRO Hero 5 Black Won't Turn on

 

Dear Support,

 

My Girlfriend bought me a Gopro earlier this year in January 2017.

 

A few weeks ago we were driving through the Rocky Mountains in Canada and my Gopro turned off in the middle of filming (fully charged. I thought it was due to the high altitude we were in, so I left it for a few days. I have two batteries which I then fully charged incase the one I was using was dead. It has turned on a few times since then, but now just won't turn on at all with both batteries.

 

I'm wondering if this is a manufacturing defect?

 

I look forward to hearing from you soon.

 

Eddie


Accepted Solutions
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GoPro
Posts: 3,924

Re: GOPRO Hero 5 Black Won't Turn on

Hey Eddie,

 

@eddiec17

 

If you are still having some issues with that camera check out this article:

 

https://gopro.com/help/articles/solutions_troubleshooting/HERO5-Black-Will-Not-Power-On

 

If you are having issues after that get in touch with our Support Team: https://gopro.com/help/PKBContactus

 

Let us know how it goes!

 

Best,

Ryan

View solution in original post


All Replies
Highlighted
GoPro
Posts: 3,924

Re: GOPRO Hero 5 Black Won't Turn on

Hey Eddie,

 

@eddiec17

 

If you are still having some issues with that camera check out this article:

 

https://gopro.com/help/articles/solutions_troubleshooting/HERO5-Black-Will-Not-Power-On

 

If you are having issues after that get in touch with our Support Team: https://gopro.com/help/PKBContactus

 

Let us know how it goes!

 

Best,

Ryan