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Tourist
Posts: 4
Accepted Solution

GOPRO Hero 5 Black Battery Drain Issue

Hi,

 

I have just purchased the GoPro Hero 5 Black and have an issue. 

 

I have charged the battery to 100% and the day after it was dead?? Thats ridiculous as the camera was switched off and wasnt been used. Before I return it has anyone come accross this issue before and managed to fix it?

 

Apologies if this has been answered a million times but am new to this forum. 

 

Thanks allot


Accepted Solutions
Tourist
Posts: 4

Re: GOPRO Hero 5 Black Battery Drain Issue - SOLVED!

Hi Marius,

 

Just to update you the issue appears resolved! 

 

I charged the battery to 100% last night and left it from around 11pm. I have checked the battery again this morning at 1000am and the battery is still at 100% 😁

 

For anyone else who is having this issue with battery drain, I will list below what I have done and what settings I have changed to hopefully help them:

 

1 - Formatted the memory card (make sure anything on it is backed up prior to formatting). By formatting the card you are ready for the next step below.

 

2 - Completed a manual install of the latest update for the GoPro Hero 5 Black (latest update obtained from the GoPro Site) Please see link below which will take you to the latest update:

 

https://gopro.com/support/hero5-black-product-update

 

3 - I turned off the "QUICK CAPTURE" setting. Apparently this is one of the main reasons for battery drainage on looking on the forums and Youtube.

 

4 I turned off the "GPS" setting, as again this is meant to be one of the culrpits. 

 

Note - there was also other tips I found on Youtube for helping people to save battery life whilst using the camera, which I havent tried yet but may do going forward. These were to turn the Wifi off on the camera, and adjust the screen brightness (LED setting) down to around 50% or less. The screen brightness is supposed to be a major one when using the camera. 

 

I have no idea if these will or will not help, but thought that I would post them here for anyone to try.

 

If there is anything else I find which is helpful in relation to this, I will post back! 👍🏾

 

Thanks again for the assistance marius and all the best! 👌🏾

View solution in original post


All Replies
GoPro
Posts: 7,578

Re: GOPRO Hero 5 Black Battery Drain Issue

Hello @granddive12438, 

 

Welcome to the GoPro Support Hub!

 

Let us help. Would you recall if features such as GPS or Wi-Fi was activated on the camera after it was charged to 100%? If you have not tried it yet, see if doing a manual update will clear out the issue of fast drain. You can follow the steps below as guide: 

  1. Go to the HERO5 Black update page.
  2. Under "Other ways to update" at the base of the page, click "Update your camera manually."
  3. Enter your Serial Number and other requested information, click Next Step.
  4. Click "Download Update."
  5. Click "Click here to download firmware."
  6. Follow the steps on the screen for detailed instructions for your operating system.

Make sure that your camera is fully charged and that the SD card is formatted prior to updating. It would be best to use a recommended SD card to ensure compatibility with the camera. Let us know how it goes.

 

Thanks, 
Marius

 

Tourist
Posts: 4

Re: GOPRO Hero 5 Black Battery Drain Issue

Hi Marius,

 

thankyou for getting back to me. 

 

I have updated this as suggested so will see how I get on let you know. I did read earlier on the forum that turning off the quick capture feature was also a main issue. 

 

The battery is at 100% now and it is 2110 hours where I am, so will update on here my findings in the morning. 

 

Thanks again.

 

Jermaine

GoPro
Posts: 7,578

Re: GOPRO Hero 5 Black Battery Drain Issue

Thank you for the prompt action, @jamajesty79. We will be watching out for an update from you then. Best regards!

Tourist
Posts: 4

Re: GOPRO Hero 5 Black Battery Drain Issue - SOLVED!

Hi Marius,

 

Just to update you the issue appears resolved! 

 

I charged the battery to 100% last night and left it from around 11pm. I have checked the battery again this morning at 1000am and the battery is still at 100% 😁

 

For anyone else who is having this issue with battery drain, I will list below what I have done and what settings I have changed to hopefully help them:

 

1 - Formatted the memory card (make sure anything on it is backed up prior to formatting). By formatting the card you are ready for the next step below.

 

2 - Completed a manual install of the latest update for the GoPro Hero 5 Black (latest update obtained from the GoPro Site) Please see link below which will take you to the latest update:

 

https://gopro.com/support/hero5-black-product-update

 

3 - I turned off the "QUICK CAPTURE" setting. Apparently this is one of the main reasons for battery drainage on looking on the forums and Youtube.

 

4 I turned off the "GPS" setting, as again this is meant to be one of the culrpits. 

 

Note - there was also other tips I found on Youtube for helping people to save battery life whilst using the camera, which I havent tried yet but may do going forward. These were to turn the Wifi off on the camera, and adjust the screen brightness (LED setting) down to around 50% or less. The screen brightness is supposed to be a major one when using the camera. 

 

I have no idea if these will or will not help, but thought that I would post them here for anyone to try.

 

If there is anything else I find which is helpful in relation to this, I will post back! 👍🏾

 

Thanks again for the assistance marius and all the best! 👌🏾

GoPro
Posts: 7,578

Re: GOPRO Hero 5 Black Battery Drain Issue - SOLVED!

This is awesome news, @jamajesty79. Thank you for posting back with the details on the resolution, I am glad that the issue with your camera is resolved. Other members who may be experiencing the same issue will definitely get help from your post. Stay stoked, and enjoy using your GoPro!