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Sightseer
Posts: 1

GOPRO Hero (2018) decides to continously turn on and off 1 day before a holiday.

[ New ]

I've had this camera since summer 2017 and its been really good. I'm going on holiday tomorrow. So I decided to charge the gopro, I turned it on saw it had around 30 percent and charged it, leaving it off and charging. I come back and it's just turning on and off with no control. I can only stop it by removing the battery I've tried:

Formatting the SD card.

 

Manually updating the camera (but it doesnt stay on long enough to update)

 

I've uploaded a clip too here:

https://youtu.be/Lo3z0LWCSdQ

Uploaded to show clip to GoPro support but if you know what's wrong please help! :)

Accepted Solutions
GoPro Community Manager
Posts: 7,797

Re: GOPRO Hero (2018) decides to continously turn on and off 1 day before a holiday.

[ New ]

manual software update usually resolves this kind of issue - which it sounds like you've tried. In addition to this, please ensure that the SD card you are using is one of the recommended SD cards.

 

If all else fails, please reach out to our Support Team to further isolate the issue. You can reach our team at https://gopro.com/help/ContactUs.

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All Replies
GoPro Community Manager
Posts: 7,797

Re: GOPRO Hero (2018) decides to continously turn on and off 1 day before a holiday.

[ New ]

manual software update usually resolves this kind of issue - which it sounds like you've tried. In addition to this, please ensure that the SD card you are using is one of the recommended SD cards.

 

If all else fails, please reach out to our Support Team to further isolate the issue. You can reach our team at https://gopro.com/help/ContactUs.