08-13-2018 01:51 PM
Looks like a faulty SD card.
We really don't recommend using SanDisk ULTRA since they are really prone to those kind of issues.
You can try to get the Extreme version of SanDisk though.
Please check this link: https://gopro.com/help/articles/block/microSD-Card-Considerations
For data recovery software you can try Recuva developed by piriform.
08-21-2018 04:54 AM
When following the suggestion to Control Panel\Hardware and Sound\Devices and Printers -> "Troubleshoot", Windows tells me, that the device is not compatible with USB 3.0 and can´t be used.
Sadly I don´t have a Usb 2.0 plug on my pc. So I can´t figure out a way to get to my data :-(
09-02-2018 06:47 PM
Yep this worked for me: go to control panel/devices and printers. Once you get there you will see GoProhero5 right click, hit troubleshoot, BAM done, you can now import once again!! AIm is a saint!
09-12-2018 03:44 AM
If I face the same problem as everybody else here ("no files to import"), don't have an SD card adapter but want this to work, then what do I do? I've tried turning everything on and off again multiple times which is not working. I can connect the camera to my app on the phone and use BT, and the camera is connected to my computer via BT, but I don't seem to be able to transfer any videos/photos to my computer via BT. Please advise, this is really frustrating.
09-12-2018 07:47 AM
There is no way to transfer videos and photos to a computer from the camera via Bluetooth. If an SD card is not available, and you are able to import videos and photos through the GoPro App on your phone, you can then transfer the files from your phone to the computer. Let us know if it works out.