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Reply
GoPro
Posts: 3,505

Re: GOPRO HERO5 black - This folder is empty - No files to import

 

Hi @flmcd92

 

Looks like a faulty SD card. 

We really don't recommend using SanDisk ULTRA since they are really prone to those kind of issues.

You can try to get the Extreme version of SanDisk though. 

Please check this link: https://gopro.com/help/articles/block/microSD-Card-Considerations

 

For data recovery software you can try Recuva developed by piriform. 

 

Regards,

-Jay 

Tourist
Posts: 5

Re: GOPRO HERO5 black - This folder is empty - No files to import

When following the suggestion to Control Panel\Hardware and Sound\Devices and Printers -> "Troubleshoot", Windows tells me, that the device is not compatible with USB 3.0 and can´t be used. 

Sadly I don´t have a Usb 2.0 plug on my pc. So I can´t figure out a way to get to my data :-(

GoPro
Posts: 6,939

Re: GOPRO HERO5 black - This folder is empty - No files to import

 

Hi @boldbluff86467

 

Were you able to go over the steps on this link?

 

Thanks!

Ej

Tourist
Posts: 5

Re: GOPRO HERO5 black - This folder is empty - No files to import

Thx @aragon1006
Yes, I´ve managed to connect the camera to the pc by reinstelling the mdp driver manually
GoPro
Posts: 6,939

Re: GOPRO HERO5 black - This folder is empty - No files to import

 

Hi @boldbluff86467

 

Thanks for letting us know!

 

Feel free to post back if something comes up.

 

Regards,

Ej

Sightseer
Posts: 1

Re: GOPRO HERO5 black - This folder is empty - No files to import

Yep this worked for me: go to control panel/devices and printers. Once you get there you will see GoProhero5 right click, hit troubleshoot, BAM done, you can now import once again!! AIm is a saint!

Sightseer
Posts: 1

Re: GOPRO HERO5 black - This folder is empty - No files to import

Hi,

If I face the same problem as everybody else here ("no files to import"), don't have an SD card adapter but want this to work, then what do I do? I've tried turning everything on and off again multiple times which is not working. I can connect the camera to my app on the phone and use BT, and the camera is connected to my computer via BT, but I don't seem to be able to transfer any videos/photos to my computer via BT. Please advise, this is really frustrating.

Cecilia

GoPro
Posts: 6,765

Re: GOPRO HERO5 black - This folder is empty - No files to import

Hello @boldshore32643,  

 

There is no way to transfer videos and photos to a computer from the camera via Bluetooth. If an SD card is not available, and you are able to import videos and photos through the GoPro App on your phone, you can then transfer the files from your phone to the computer. Let us know if it works out. 

 

Thanks, 
Marius