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Tourist
Posts: 3

GOPRO HERO 7 BLACK LCD screen does not preview what i am recording, screen remains black

Hi, my gopro screen remains black although i am able to see menu options.  The screen freezes and does not allow me to swipe down into preferences. I did try to pair with the gopro app and see if i could record using my phone screen, but still all is black and not able to record anything.  I have alredy tried the update, but it doesnt seem to work.  Is this a lost cause? are there no repairs for this? thanks for any help. 

gopro Front view.jpg
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Tourist
Posts: 3

Re: GOPRO HERO 7 BLACK LCD screen does not preview what i am recording, screen remains black

 
gopro LCD screen.jpg
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GoPro
Posts: 17,624

Re: GOPRO HERO 7 BLACK LCD screen does not preview what i am recording, screen remains black

Hi @millie2803

 

Please try re-flashing the software one more time. https://gopro.com/en/us/update

This corrects any errors that may have been encountered with the previous installation.
Once done, reset the camera to its factory settings. https://community.gopro.com/t5/en/Reset-Camera-Settings/ta-p/388279
If it's still the same, please reach out to our Support Team through https://gopro.com/help/ContactUs

 

Thanks!

Ej

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Tourist
Posts: 3

Re: GOPRO HERO 7 BLACK LCD screen does not preview what i am recording, screen remains black

Thank you for your response. Unfortunately, the LCD is frozen/unresponsive. I try to swipe down,up, sideways. Nothing happens. I tried recording or taking a snapshot but nothing. :(