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Reply
Sightseer
Posts: 1

Re: GOPRO HERO 5 NOVA NÃO CARREGA E NÃO LIGA

 

Ao ligar na tomada com a bateria pisca a luz vermelha e apaga na mesma hora, não fica ligada informando que a bateria está carregando. Preciso de um feedback urgente, GOPRO.

 

Já fiz alguns testes, tais como utilizar outro cabo, tirar a bateria e tentar ligar sem a bateria, troquei o plug da tomada e ainda sim ela não carrega/não liga.

IMG_20180716_084512654.jpg
GoPro
Posts: 7,868

Re: GOPRO HERO 5 NOVA NÃO CARREGA E NÃO LIGA

Hello @fastrange21626

 

Sorry to hear that the camera is not working out of the box. Definitely not an experience that we would like you to have. If you get in touch with our Support team through https://gopro.com/help/ContactUs, they will be able to help out. 

 

Best regards, 

Marius

Tourist
Posts: 6

Re: GOPRO HERO 5 NOVA NÃO CARREGA E NÃO LIGA

Fastrange I suggest you to give up  the support here. There is no support only words like, sorry about this, sorry about that, count with us and let us know about the progress. Useless!
I had to ask the seller to send a new one. Unfortunatelly I lost the opportunity to use the camera in my trip to Peru/Machu Picchu once the new camara took so long to arrive home and I let to travel without it.
If you recently bought it...ask for replacement and forget the support here.

Portuguese version:
Fastrange216 eu sugiro que desista do suporte aqui. Não existe suporte, somente pálavras como desculpa disto, desculpa daquilo, conte conosoco e nos avise do progresso. Inutil!

Eu tive que solicitar ao revendedor para me mandar uma camera nova. Infelizmente não pude usar na minha viagem para o Peru/Machu Picchu uma vez que a camera nova demorou muito para chegar e tive que viajar sem ela.

Se você comprou a máquina recentemente peça logo para trocar. Esqueça o suporte aqui. 

Spoiler
Smiley Sad
Tourist
Posts: 2

Re: GOPRO HERO 5 NOVA NÃO CARREGA E NÃO LIGA

Minha GoPro 5 não esta carregando.

Tenho 2 baterias originais compradas direto do site da GoPro. Uma delas carrega normalmente e a outra, quando conecto a bateria e o cabo usb para carregar, a camera liga a luz vermelha por aproximadamente 2 segundos e apaga... Fica uns 10 segundos tudo desligado, após da outra piscada nas luzes vermelhas... O que devo fazer? Se ligo a camera, mostra o raio na bateria (teoricamente carregando) mas não carrega, fica na mesma porcentagem...

GoPro
Posts: 9,547

Re: GOPRO HERO 5 NOVA NÃO CARREGA E NÃO LIGA

 

Hi @fabriciop33

 

Based on the information shared, it appears that the issue is on the battery itself.

It will be best to reach out to our Support Team regarding this.

You may contact them via phone or chat.

https://gopro.com/help/ContactUs

 

Regards,

Ej

 

 

 

Sightseer
Posts: 1

Re: GOPRO HERO 5 NOVA NÃO CARREGA E NÃO LIGA

Comprei a GoPro Hero 5 Black por que farei uma viagem dia 03.10.2018 para fora do país. Porém estou passando pelo mesmo problema pra relatado. E ainda que me enviem outra, não chegará a tempo de levar para viagem. Vou correr atrás dos meus direitos. Decepcionado. Adquiri o produto no site extra.com.br. Lamentável isso.
GoPro
Posts: 7,868

Re: GOPRO HERO 5 NOVA NÃO CARREGA E NÃO LIGA

Hello @graybeach30120

 

Sorry to hear about the trouble. It would be best to contact the store again and see if they can expedite you request so the camera reaches you in time for your vacation. 

 

Best regards, 

Marius

Tourist
Posts: 6

Re: GOPRO HERO 5 NOVA NÃO CARREGA E NÃO LIGA

These guys don't understand we bought a brand new camera and it is supposed that it works. Lot of messages with the same issue: new cameras don't charge and Go Prop does NOTHING.
I suggest you to give up  the support here. There is no support only words like, sorry about this, sorry about that, count with us and let us know about the progress. Useless!
I had to ask the seller to send a new one. Unfortunatelly I lost the opportunity to use the camera in my trip to Peru/Machu Picchu once the new camara took so long to arrive home and I let to travel without it.
If you recently bought it...ask for replacement and forget the support here.

Portuguese version:
Eu sugiro que desista do suporte aqui. Não existe suporte, somente pálavras como desculpa disto, desculpa daquilo, conte conosoco e nos avise do progresso. Inutil!

Eu tive que solicitar ao revendedor para me mandar uma camera nova. Infelizmente não pude usar na minha viagem para o Peru/Machu Picchu uma vez que a camera nova demorou muito para chegar e tive que viajar sem ela.

Se você comprou a máquina recentemente peça logo para trocar. Esqueça o suporte aqui.