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Tourist
Posts: 2
Accepted Solution

GOPRO HERO 5 - GALERIA NA CAMERA NÃO ABRE

BOM, FIZ UM VIDEOS ONTEM, CHEGUEI EM CASA PARA OLHAR AS FILMAGENS, A GALERIA DE FOTOS/VIDEOS DA CAMERA NÃO ABRIA, COMO RESOLVER ESSE PROBLEMA?


Accepted Solutions
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GoPro
Posts: 15,175

Re: GOPRO HERO 5 - GALERIA NA CAMERA NÃO ABRE

Hi @zippyhero0563

 

What phone are you using?

Please try to scroll down all the way to the bottom of the Media page. 
See if the files were just back-dated.

If it's still the same, please reach out to our Support Team through https://gopro.com/help/ContactUs

 

Thanks!

Ej


 

View solution in original post


All Replies
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GoPro
Posts: 6,097

Re: GOPRO HERO 5 - GALERIA NA CAMERA NÃO ABRE

Hi @ihypeerx,

 

Are you trying to play them using GoPro App or a 3rd party video player?

Or you can't see the photos / videos using your camera?

 

Please let us know.

 

Thanks!

-Jay

Highlighted
Tourist
Posts: 2

Re: GOPRO HERO 5 - GALERIA NA CAMERA NÃO ABRE

Hi @graytree76514
Unable to access my photos and videos on camera, just by the GoPro app.
Highlighted
GoPro
Posts: 15,175

Re: GOPRO HERO 5 - GALERIA NA CAMERA NÃO ABRE

Hi @zippyhero0563

 

What phone are you using?

Please try to scroll down all the way to the bottom of the Media page. 
See if the files were just back-dated.

If it's still the same, please reach out to our Support Team through https://gopro.com/help/ContactUs

 

Thanks!

Ej