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Reply
Tourist
Posts: 3

GOPRO HERO 5 FRONT DISPLAY LEAKING

I GOT this exactly problem https://www.youtube.com/watch?v=D1cHhEucJ-I and the suport center tells me ''As before submerging the camera to water you should ensure that all the doors are securely closed.'' ''But as due to the challenges of isolating whether it was due to customer error or a manufacturing defect this is not something we covered under our warranty.

 

this is clearly a defect in the manufacture of the camera, many people complain about it on the internet, and gopro says that it is bad handling of people, we are talking about a camera waterproff and a high value, the only solution presented is a 25% discount on a new camera. completely disillusioned with the brand, only want the customers' money, at least they would test the camera to get a technical report.

Demonstration of water ingress problem that can occur with Go Pro Hero 5 Black cameras. The camera has no impact damage, all seals and doors are intact and the doors are closed properly. When contacting Go Pro they replied me with the following answer: "We have carefully reviewd your case and ...
Adventurer
Posts: 9,281

Re: GOPRO HERO 5 FRONT DISPLAY LEAKING

GoPro  are they going to inspect your camera?

Tourist
Posts: 3

Re: GOPRO HERO 5 FRONT DISPLAY LEAKING

they just ignore my problem

Tourist
Posts: 3

Re: GOPRO HERO 5 FRONT DISPLAY LEAKING

 
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Sightseer
Posts: 1

Re: GOPRO HERO 5 FRONT DISPLAY LEAKING


@filipekmr wrote:

I GOT this exactly problem https://www.youtube.com/watch?v=D1cHhEucJ-I krogerfeedback and the suport center tells me ''As before submerging the camera to water you should ensure that all the doors are securely closed.'' ''But as due to the challenges of isolating whether it was due to customer error or a manufacturing defect this is not something we covered under our warranty.

 

this is clearly a defect in the manufacture of the camera, many people complain about it on the internet, and gopro says that it is bad handling of people, we are talking about a camera waterproff and a high value, the only solution presented is a 25% discount on a new camera. completely disillusioned with the brand, only want the customers' money, at least they would test the camera to get a technical report.


Thanks for the clarification

Adventurer
Posts: 9,281

Re: GOPRO HERO 5 FRONT DISPLAY LEAKING

[ Edited ]

I heard the clicks  iseen the close but I did not see the inspection of each seal, and I did not see the  cleaning and opening after the Dunk to see where hte water actually entered?  Did hte water enter from the USB port side, if so that seal is GLUED. If it entered from the bat side, that should not  be glued, but what if it entered from the Lens protector side that is to be waterproof no matter what and  has a O-ring

 

these are my thoughts out loud..  Hero 5 is Discintinued and still sold and if the wrranty is  a 1 or 2 year I  call not chat and   have them see the video  but make sure like i said double check the closure, and not single handed and   clean and reopen.   \\GoPro can not  determine by a vid or photo, they do and that it may  be to late to  gett o  your  means of payment, how you paid to Dispute it. 

 

Oh By the way Good luck, the camera is out of waranty, the video is two years old  that is what gopro will say on the spot, not covered.  not offending I   tell it like it is. hope for the best I say