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Sightseer
Posts: 2

GOPRO HERO 5 BLACK NO SOUND! RECORDING OR PLAYBACK!

[ Edited ]

i am very frustrated because i setup my go pro to record the exhaust on my car, however NO SOUND!

 

i need help with my go pro hero 5 black.

it is not recording or playing back sound :( 

 

i purchased in april through the tradeup..

 

however i didn’t use it until this weekend (doh! Hommer simpson)

 

i updated the firmware using quick with no avail to fixing my sound problems...

 

also no beeps are coming out of the camera even though it  beep volume is set to high

 

videos don’t even have sound in quik or in quicktime player( im using a mac )ruling out the possibility of the

 

videos really having sound but possibly a broken speaker based on no beeps from the camera.

 

please help  

 

GoPro TradeUp order NA01030049

Highlighted
Sightseer
Posts: 2

Re: GOPRO HERO 5 BLACK NO SOUND! RECORDING OR PLAYBACK!

also i have factory reset my device.

Highlighted
GoPro
Posts: 3,924

Re: GOPRO HERO 5 BLACK NO SOUND! RECORDING OR PLAYBACK!

Hi @rapidsand1065,

 

If you are still having some issues with that camera our Support Team should be able to help. You can get in touch by phone or chat:

 

https://gopro.com/help/ContactUs

 

Cheers,

Ryan

Highlighted
Adventurer
Posts: 13,373

Re: GOPRO HERO 5 BLACK NO SOUND! RECORDING OR PLAYBACK!

try again flashing firmware. sounds like a hardware issue. contact gopro if still under a year then wait till it expires