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GoPro
Posts: 3,924

Re: GOPRO HERO 4 vertical line in front screen problem

Hi @toughcliff507e,

 

Follow this link and select the "Update your camera manually" option. Follow the instructions and you should be good to go:

 

https://gopro.com/update/hero4

 

Cheers,

Ryan

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Tourist
Posts: 4

Re: GOPRO HERO 4 vertical line in front screen problem

[ Edited ]

No, still there.. even with the update ( manual or autoupdate).. let me know if you were able to figure out. thanks

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Sightseer
Posts: 2

Re: GOPRO HERO 4 vertical line in front screen problem

did this issue got fixed? i do have the same problem. Updated and it's still there.

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GoPro
Posts: 19,720

Re: GOPRO HERO 4 vertical line in front screen problem

 

Hi @ferdinandb2

 

 

If you are getting the same issue after doing the manual update, please reach out to our Support Team to further check on this. https://gopro.com/help/ContactUs

 

 

Regards,

Ej

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Sightseer
Posts: 2

Re: GOPRO HERO 4 vertical line in front screen problem

Yes, the issue is still there after the manual update. Tried the link you provided, but the chat option is unavailable by the time i came home from work.

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GoPro
Posts: 19,720

Re: GOPRO HERO 4 vertical line in front screen problem

 

Hi @ferdinandb2

 

What I can suggest is you can have someone(friend, family member) contact Support Team to report the issue. Once a case is created by, you can then communicate to them via email.

This way you can reply to them at your most convenient time.

 

 

 

Thanks,

Ej