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Tourist
Posts: 4
Accepted Solution

GOPRO HERO 4 vertical line in front screen problem

I just had this blank vertical line in front screen on my hero4 silver by the time i turned it on.. I did the manual update and it was still there.. any help?

IMG_9230.JPG

Accepted Solutions
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GoPro
Posts: 3,924

Re: GOPRO HERO 4 vertical line in front screen problem

Hi @benedictl2,

 

It looks like there could be something wrong with that display. I would recommend reaching out to our Support Team to see if there is anything they can do, or if it does not affect the performance of the camera you can still use it! https://gopro.com/help/PKBContactus

 

Best,

Ryan

 

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GoPro
Posts: 3,924

Re: GOPRO HERO 4 vertical line in front screen problem

Hi @benedictl2,

 

It looks like there could be something wrong with that display. I would recommend reaching out to our Support Team to see if there is anything they can do, or if it does not affect the performance of the camera you can still use it! https://gopro.com/help/PKBContactus

 

Best,

Ryan

 

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Tourist
Posts: 4

Re: GOPRO HERO 4 vertical line in front screen problem

My camera still able to function well I'm just worried it may get worse.. I've already did contact the support team and only gave me 20% off to buy a new gopro since my warranty already expired.. Thanks you for the reply ryan..

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Adventurer
Posts: 13,472

Re: GOPRO HERO 4 vertical line in front screen problem

did you apply pressure to the screen  at some point.   

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Tourist
Posts: 4

Re: GOPRO HERO 4 vertical line in front screen problem

no, I did not apply any pressure to it..

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Tourist
Posts: 2

Re: GOPRO HERO 4 vertical line in front screen problem

Good day! I also have the same problem? Were you able to remove the vertical line?
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GoPro
Posts: 3,924

Re: GOPRO HERO 4 vertical line in front screen problem

Hi @toughcliff507e,

 

If you have a line like that on the front LCD and have tried manually updating the camera you will need to get in touch with our Support Team directly: https://gopro.com/help/ContactUs

 

Cheers,

Ryan

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Tourist
Posts: 2

Re: GOPRO HERO 4 vertical line in front screen problem

Hi, @rtanv12566

I do not recall updating my camera at all but I connect it in my laptop to get the photos last week. Iam not aware if once I connect my camera to a pc/laptop it will automatically update the camera?


Thanks.