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Tourist
Posts: 1
Accepted Solution

GOPRO Freezing during use

Hello,

my GoPro is freezing during use...

I have tried to contact when i was travelling in India, Indonesia, Thayland and Italy..

Now im in Brazil, my home town.. and i got a cell phone number.

I bought in Australia and i would like to know how can i proceed in Brazil.


Accepted Solutions
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GoPro Community Manager
Posts: 7,750

Re: GOPRO Freezing during use

Freezing is most often linked to the SD card being used in the camera or to an issue with the firmware. If you have access to one of the recommended cards for your GoPro listed at https://gopro.com/help/articles/block/microSD-Card-Considerations, please give that a try. For the firmware, try doing a manual update. Instructions are at https://gopro.com/en/us/update/hero7-black.

 

If those don't work, please reach out to our Support team directly at https://gopro.com/help/ContactUs. From Brazil, you should be able to start a chat or request a call back to your phone. Thanks.

View solution in original post


All Replies
Highlighted
GoPro Community Manager
Posts: 7,750

Re: GOPRO Freezing during use

Freezing is most often linked to the SD card being used in the camera or to an issue with the firmware. If you have access to one of the recommended cards for your GoPro listed at https://gopro.com/help/articles/block/microSD-Card-Considerations, please give that a try. For the firmware, try doing a manual update. Instructions are at https://gopro.com/en/us/update/hero7-black.

 

If those don't work, please reach out to our Support team directly at https://gopro.com/help/ContactUs. From Brazil, you should be able to start a chat or request a call back to your phone. Thanks.