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Tourist
Posts: 3

GOPRO 9 rec problems

[ New ]

When pressing rec ~ 5-10% in materials, the screen is black, the record does not occur and the file is damaged accordingly. With the exception of the battery, the camera resumes.

GoPro
Posts: 29,926

Re: GOPRO 9 rec problems

[ New ]

Hi @agilestoke63583

 

What SD card are you using?

See if re-flashing the software will help. Please go over the steps on https://gopro.com/en/us/update/hero9-black

 

Let us know how it goes.
If it's still the same, please reach out to our Support Team through https://gopro.com/help/ContactUs to have this checked further.
 

Thanks!

Ej

Tourist
Posts: 3

Re: GOPRO 9 rec problems

[ New ]

I use SanDisk Extreme 128GB, GoPRO version 01.06.00

GoPro
Posts: 29,926

Re: GOPRO 9 rec problems

[ New ]

Hi @agilestoke63583

 

Were you able to test other SD cards?

Do you observe the same no matter what resolution/ mode is used?

 

Thanks!

Ej

Tourist
Posts: 3

Re: GOPRO 9 rec problems

[ New ]

Yes, there was a different card originally. Filming both 1080 and 5K, the disorder was in both cases.

GoPro
Posts: 29,926

Re: GOPRO 9 rec problems

[ New ]

Thanks for getting back to us.

If you have tried a manual update and it's still the same, please reach out to Support to have this checked further.

You may submit a request for a callback or initiate a chat session through https://gopro.com/help/ContactUs
Please have your camera's serial number and proof of purchase ready.